Mail Services Coordinator

Blue Cross Blue Shield of Massachusetts; Hingham (MA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

Blue Cross Blue Shield of Massachusetts is seeking a Mail Services Clerk in Hingham. The role focuses on sorting and distributing incoming and interoffice mail, with travel to Boston when required. Supervision duties may be assumed in the supervisor’s absence.

The position requires MS Office proficiency, attention to detail, and the ability to work at both Hingham and Boston sites. Hours are 8:00am–4:00pm with potential early starts and coverage adjustments.

Qualifications

• High School Diploma or the equivalent business experience.
• Mail Service experience.
• Proficiency in Microsoft Office Applications; Word, Excel, Access, Outlook.

Responsibilities

• Sort incoming, outgoing, and interoffice mail accurately and on time.
• Distribute mail between BCBSMA locations in Hingham and Boston as needed.
• Maintain tracking files for mail services databases.
• Sort USPS mail and interoffice mail by mail stop and conveyor workflow.
• Log all courier deliveries and arrivals in the tracking system.
• Create workflows for mail services locations as requested.
• Support daily mail services tasks and inventory management.

Skills

Mail handling

Office suite

Attention to detail

Organizational skills

Communication

Flexibility

Education

High School Diploma

Tools

Microsoft Office

Job description

Ready to help us transform healthcare? Bring your true colors to blue.

The Role

The incumbent is responsible for sorting all incoming postal mail for BCBSMA locations located in Hingham and Boston as well as sorting and distributing interoffice mail when required. The incumbent assumes the supervisor role in the supervisor’s absence. The role will travel between the BCBSMA locations in Boston and Hingham and incumbent must be flexible for last minute location requirements.

Key Accountabilities

• Ensure the accurate and timely collection and delivery of all incoming, outgoing, and interoffice mail.
• Ensure all Post Office Boxes (PO Box) and Business Reply Mail is sorted by PO Box and delivered to the appropriate area by the specified time required by the business area.
• Sort both incoming USPS mail and interoffice mail by mail stop via manual sorting bins.
• Ensure that all mail be delivered via courier service and is marked, labeled, and ready for pickup on time.
• Ensure that all incoming and outgoing packages received in the courier window are logged in and out via the Arrival Tracking System.
• Maintain tracking files for a variety of databases related to mail services.
• Perform a variety of daily tasks related to Mail Services to support operations.
• Maintain inventory for misc. equipment requirements through Vendor.
• Order FedEx Supplies for Mail Services and Internal Customers through FedEx.
• Create workflows for respective Mail Services locations as needed/requested.
• Participate and ensure all letters and checks received from Accounting are processed and inserted daily via the table top inserter.
• Other mail services tasks as requested

Qualifications (knowledge/skills/abilities/behaviors)

• Demonstrated high standards for quality and integrity
• Ability to work well in a fast paced fluid environment
• Solid organizational skills with a focus on attention to detail
• Strong problem solving skills
• Ability to work at both Hingham and Boston buildings
• Hours: 8:00am - 4:00pm. hours may vary depending on coverage needs. Work day could commence as early as 4:30 a.m.

Education/Relevant Experience:

Number of years and type of experience. List in order of importance.

• High School Diploma or the equivalent business experience
• Mail Service experience
• Proficiency in Microsoft Office Applications; Word, Excel, Access, Outlook

Minimum Education Requirements

High school degree or equivalent required unless otherwise noted above

Location

Hingham

Time Type

Full time

Hourly Range

$23.08 - $28.21

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

Benefits

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Salary Note

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information how we work and support that work/life balance visit our “How We Work” Page.