Mail Room Supervisor - Onsite - West Sacramento, CA

Gainwell Technologies; West Sacramento (CA); On-site; USD 54,000 - 77,000; Full time

Benefits offered by this job

Flexible vacation

401(k) match

Health benefits

Educational assistance

Leadership academies

Job summary

Gainwell Technologies is seeking a Mail Room Supervisor to support California’s Medi-Cal program in Rancho Cordova. You will oversee a high-volume mail room, ensuring secure handling of documents, timely processing, and adherence to SLAs.

You will supervise staff, coach performance, monitor production, and coordinate with internal teams and vendors to optimize operations and maintain quality. This onsite role offers growth and benefits.

Qualifications

• Three or more years in mail room operations or related environment.
• Three or more years of supervisory or leadership experience.
• Experience in high-volume production with SLAs or turnaround targets.

Responsibilities

• Supervise daily mail room operations including receiving, sorting, scanning and distributing mail.
• Lead, coach and train mail room staff; monitor performance and workflow.
• Track volumes, turnaround times and quality against SLAs.
• Ensure confidentiality and HIPAA/security compliance for documents.
• Coordinate maintenance and repairs of mail room equipment.
• Collaborate with internal departments and vendors to resolve issues.

Skills

Mail room operations

Supervisory experience

Documentation & records

Workflow management

Analytical thinking

Tools

Scanning systems

Document imaging

Workflow software

Microsoft Office (Excel, Word, Outlook)

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Gainwell Technologies is seeking an experienced Mail Room Supervisor to support operations for California’s Medi-Cal program at our Rancho Cordova office.

In this role, you will oversee the daily operations of a high-volume mail room responsible for receiving, processing, scanning, indexing, securing, and distributing mail and documents related to Medi-Cal member services, claims, and provider services.

You will lead mail room employees, manage daily workflow and production, monitor quality and service levels, and help ensure documents are processed accurately, securely, and within established turnaround times.

Your role in our mission

• Supervise daily mail room operations, including receiving, sorting, preparing, scanning, indexing, routing, and distributing incoming mail and documents.
• Lead, coach, train, and support mail room employees while monitoring performance, productivity, attendance, quality, and daily workflow.
• Monitor production volumes, turnaround times, quality measures, and service level agreements (SLAs) to ensure operational expectations are consistently achieved.
• Ensure confidential documents and information are handled securely and in accordance with HIPAA, privacy requirements, document retention policies, and established procedures.
• Identify and resolve workflow, quality, equipment, and operational issues, including coordinating equipment maintenance and repairs when needed.
• Partner with internal departments, leadership, and external vendors to resolve escalations, improve processes, and support efficient mail room operations.

What We're Looking For

• Three or more years of experience in mail room operations, document processing, document imaging, records management, production operations, healthcare administration, or a related environment.
• Three or more years of supervisory or leadership experience, including responsibility for coaching, training, workflow management, and employee performance.
• Experience managing a high-volume production environment with established productivity, quality, turnaround-time, or SLA requirements.
• Familiarity with scanning systems, document imaging, workflow management software, and related mail room or document-processing technology.
• Strong organizational, analytical, critical-thinking, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.

What You Should Expect In This Role

• This is a 100% onsite position at our Rancho Cordova, CA office. Remote or hybrid work is not available for this role.
• You will work in a high-volume, metrics-driven mail room and document-processing environment.
• This position requires regular interaction with employees, leadership, internal business partners, and external vendors.
• The role may require frequent standing and walking and other physical activity associated with mail room and document-processing operations.
• You will be responsible for supporting daily operational performance, employee productivity, quality, security, and service-level expectations.

This posting is being used to build a pipeline of qualified candidates for current and future opportunities.

The pay range for this position is $54,200 - $77,400 per year, however, the base pay offered may vary depending on geographic region, internal equity, job‑related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning and careers. All salaried, full‑time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.