Mail & Receiving Services Operator I - Mail & Receiving Services

Washington University; Kingsland (GA); On-site; USD 22,000 - 30,000; Full time

Job summary

Washington University in St. Louis is seeking a Mail Services Clerk to deliver mail and packages across campus, ensuring timely, accurate service with a focus on customer satisfaction. You will rotate routes, assist with peak student mail operations, and log volumes using our tracking systems.

The role requires a high school diploma, a valid MO/IL driver’s license, and at least 1 year in mail/shipping or a related field. This is a full-time, on-site position in St.

Qualifications

• High school diploma or equivalent.
• Class E (MO) or Class D (IL) driver’s license with good driving record.
• 1 year of experience in Mail/Shipping/Receiving or similar role.

Responsibilities

• Deliver mail and packages to departmental offices on regular routes.
• Rotate to different routes to remain familiar with all routes.
• Provide high level customer service to faculty, staff, and students.
• Sort and meter mail and prepare for delivery.
• Record mail and package volume daily and use PDA for signatures.

Skills

Customer Service

Logistics

Microsoft Word

Oral Communication

Written Communication

Process Improvements

Shipping Software

Social Interaction

Computer Literacy

Education

High school diploma

Job description

Location

St. Louis, MO 63130

Scheduled Hours 40

Position Summary

Responsible for obtaining, processing, sorting, and distributing mail and/or packages to the campus as well as providing customer service. Primary focus may be in a mail room, on a shipping/receiving dock, or on operating a meter.

Job Description

Primary Duties & Responsibilities

• Deliver mail and packages to departmental offices on the Danforth campus as assigned on a regular schedule.
• Rotate to a different route as assigned to remain familiar with all routes.
• Provide a high degree of customer services to faculty, staff, and students with accuracy and timeliness.
• Deliveries are time sensitive including delivery of research matters/specimens, supplies, equipment, payroll, accounts payable checks, and packages that requires obtaining the appropriate signatures.
• Collect out-going mail from departments and offices for further distribution.
• This service includes the collection of mail and packages from departments that need to be metered and mail with postage affixed.
• During staff absences, cover additional mail stops to fulfill the entire route sequence every day.
• Sort and prepare incoming mail and packages received Federal Express, UPS, US Postal Service, DHL, and dozens of other WUSM carriers.
• Prepare inter-campus mail from School of Medicine, Danforth, West Campus, and North Campus departments.
• Organize and load mail and packages into mailing tubs and prepare for final loading into mail carts and/or campus vehicle based on assigned route.
• Rotate to other areas of the mail services operation as needed including Danforth, West Campus, and North Campus.
• In addition, provide support in the student mail operations during peak periods including scanning packages and distribution to students requiring a high degree of customer service.
• Assist with logging international mail in excel report for the purpose of tracking weight and accounts to be charged by department.
• Check before each delivery for accountable mail and packages with a tracking barcode.
• Obtain signatures on Personal Digital Assistant (PDA) during delivery route for accountable/trackable mail and packages.
• Ensure proper PDA syncing upon return to the office.
• Process signatures in University tracking system and file reports appropriately by date.
• Rotate scanning of packages and sorting of mail with other runners/carriers to remain well trained in each function.
• Organize mail and packages that needs to be metered for delivery to meter operation.
• Assist with sorting and metering process as needed.
• Collect meter mail, add postage strips, help seal, and other tasks as needed.
• Assist with folding and inserting mail service jobs by machine or by hand as directed.
• Record mail and package volume every day including inbound USPS mail, packages from all WU carriers/service providers, and campus mail.
• Utilize computer to assist with looking up staff names in the WashU directory for mail without proper box numbers.
• Other duties as necessary.

Working Conditions

• High noise environment.
• Exposure to moving machinery.
• Dust, dirt, grease or other disagreeable elements.
• Ability to travel to various on- and off-campus locations.
• Ability to lift and handle up to 70 lbs.
• Ability to stand and or bend for prolonged periods of time.
• Ability to walk from building to building along mail route, up and down stairs, inside and outside of buildings, in all types of weather, including heavy rain and snow, frequently loading, unloading, and carrying heavy loads of mail.

Equipment

Operate motor vehicle.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

• Education: High school diploma or equivalent high school certification or combination of education and/or experience.
• Certifications/Professional Licenses: No specific certification/professional license is required for this position.
• Work Experience: Mail, Shipping Or Receiving Center, Customer Service, University Operations Or Similar Role (1 Year)
• Skills: Not Applicable.
• Driver's License: A Class E (MO) or Class D (IL) license and a good driving record are required for this position.

More About This Job WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

• Education: No additional education unless stated elsewhere in the job posting.
• Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.
• Work Experience: Mail Service Operations, Shipping, And Receiving (2 Years)
• Skills: Computer Literacy, Customer Service, Efficiency Optimization, Logistics Support, Microsoft Word, Oral Communications, Process Improvements, Shipping Software, Social Interaction, Written Communication.

Salary Range

Grade G04-H Salary Range $16.40 - $22.12 / Hourly

Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family We offer 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
• For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/.

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity.

It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Job Alerts

Q: Can I create a job alert to notify me when jobs of interest are posted? A: Yes! After you create a Candidate Home account, you can set up and manage job alerts to be sent to you either daily or weekly, according to the filters you select. You can add, edit, or delete job alerts at any time. You will need to opt in to communications from WashU when you set up your first alert and will only receive alerts for jobs posted after the alert has been created. Set alerts today so you do not miss any new opportunities!

Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.

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