Document Custody Clerk

Vanderbilt Mortgage and Finance, Inc; Maryville (TN); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Medical and Dental Plan with Vision

401(K) with company match

PTO and Holidays

Volunteer PTO

Tuition Assistance

Onsite fitness facility and amenities

Wellness programs

Job summary

Vanderbilt Mortgage and Finance, Inc. seeks a Document Custody Clerk to manage VMF loan files, organize incoming and outgoing documents, and ensure accuracy for loan originations.

The role reports to the Document Custody and Release Team Lead and operates in an in-office setting with a focus on compliance, confidentiality, and efficient document handling. Requires high school diploma and 0–1 year experience.

Qualifications

• High School diploma or equivalent is required.
• 0–1 year of experience with basic computer skills.
• Typing at least 25 wpm and familiarity with AS/400, Word and Excel are pluses.
• Ability to communicate effectively via phone, email and in person.
• Demonstrated attention to detail, organization, and confidentiality.

Responsibilities

• Creates and Maintains VMF Loan Files and audits collateral documents.
• Pulls loan files, researches accuracy, and distributes documents to departments.
• Performs investor relocations and maintains document vault organization.
• Audits loan files for completeness and supports Ginnie Mae pools and loan purchases.
• Supports intercompany processes including pulling, endorsing, signatures, and shipping documents.

Skills

Attention to detail

Organizational skills

Teamwork

Communication

Confidentiality

Education

High School diploma or equivalent

Tools

AS/400

Microsoft Word

Excel

Job description

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

POSITION TITLE:

Document Custody Clerk (Non – LO – No Consumer Contact)

JOB STATUS:

Full Time/Hourly

DEPARTMENT:

Document Services

REPORTS TO:

Document Custody and Release Team Lead

TRAVEL REQUIRED:

None

WORK SCHEDULE:

Required In Office

PAY:

The expected hiring range for this position is from $16.86 to $19.83 plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs

Job Summary

The Document Custody Clerk is responsible for creating and maintaining VMF loan files by managing, organizing and filing incoming and outgoing loan documents. This role reports to the Document Custody and Release Team Lead.

Job Functions

Creates and Maintains VMF Loan Files

• Completes audits and checks in collateral files and documents to support new loan originations.
• Responsible for pulling requested loan files, researching for accuracy, and sending documents to the requested departments.
• Performs investor relocations when necessary.
• Works to maintain organization and tidiness within the document vault.

Research and Audits

• Audits loan files for completion, accuracy, and location of missing documents.
• Performs audits on files to ensure complete with required documents in case of creating Ginnie Mae pools, bulk sales, as well as scratch and dent sales.
• Completes loan purchase due diligence as needed.

Intercompany Departmental Support

• Pulls original documents upon request in support of department processes within VMF.
• Handles service and information requests from Silverton Mortgage including, but not limited to, pulling, and endorsing requested collateral documents, obtaining all authorized signatures, shipping new documents to investors, release & receipting of trailing documents, and documenting loan sales.

Other duties as assigned

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

Qualifications

• Education: High School diploma or equivalent required.
• Experience: 0 – 1 year of experience.
• Basic computer skills with ability to type at least 25 wpm.
• Working knowledge of AS/400, Microsoft Word, and Excel a plus.
• Ability to communicate effectively and efficiently via phone, email, and person to person.
• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.
• Ability to manage multiple and/or conflicting responsibilities.
• Great attention to detail and organizational skills.
• Ability to work in a team environment.
• Adheres to compliance and confidentiality in managing sensitive customer information.

Physical Demands

• Must be able to remain in a stationary position 75% of the time.
• Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
• Must be able to identify and assess account status and determine appropriate process.
• Will constantly work in a state-of-the‑art indoor temperature controlled, sealed window office environment.

Benefits

• Medical and Dental Plan with Prescription Coverage and Vision.
• Competitive benefits including 401(K) includes 100% company match of the first 4%.
• Paid time off days (PTO), maternity/paternity leave, and holidays.
• Community involvement including Volunteer Paid Time Off (VTO).
• Tuition Assistance for your first degree
• Enjoy coming “home” to our brand new, state‑of‑the‑art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping‑pong, disc golf course, and onsite restaurant.
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well‑being.
• Collaborative and energetic work environment.
• Professional development and promotional opportunities.
• Competitive bonus programs.

Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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