Mail/Print Services Clerk

University of California; West Hartford (CT); On-site; USD 24,000 - 27,000; Full time

Job summary

University of Hartford is seeking a Mail Services clerk to provide customer service at the Mail Services window for students, faculty, and staff. The role includes processing USPS and other parcels, managing chargebacks, and handling campus mail with accuracy under time constraints.

The position also supports Print Services as needed, assists with purchasing supplies, and ensures timely delivery and reconciliation of invoices within a high‑volume environment.

Qualifications

• High School Diploma or GED required.
• Valid US driver’s license required.
• Experience in customer service preferred.

Responsibilities

• Provide customer service at the Mail Services window to students, faculty and staff.
• Process and distribute USPS, UPS packages and other parcels; track chargebacks.
• Unload, sort, weigh, and meter campus mail; prepare outgoing mail.
• Deliver and collect mail to/from the U.S. Post Office as needed.
• Assist in other mailroom duties to ensure efficient operations.

Skills

Customer service

Communication

Safety awareness

Education

High School Diploma or GED

Tools

Mailroom equipment

Job description

Hiring Range

$17.50 to $19.50 per hour

Key Responsibilities

Mail Services

• Provides customer service at the Mail Services window to all students, faculty and staff. Provides guidance and assistance to faculty, staff and students regarding postage charges, mail processes and the internal distribution of materials.
• Processes and distributes U.S. Postal Service, UPS packages and other parcels for faculty, staff and students. Oversees the accurate and timely processing and tracking of charge backs to departments for metered mail.
• Unloads, sorts, weighs and meters campus mail and packages. Performs bulk and second-class mailings. Prepares outgoing campus mail and packages for the U.S. Postal Service. Signs receipt for University Express mail. Manages multiple competing priorities under established time constraints.
• Bundles and arranges mail and packages for University deliveries. Sorts and distributes mail and packages in the department of Mail Services. Meters outgoing mail.
• As needed, delivers and collects mail, tubs and packages from designated U.S. Post Office, including but not limited to, registered, express, certified and insured packages. Signs for all “accountable” mail, as an authorized University of Hartford Mail Services representative. Loads and unloads trucks with sorted mail. Supplies trays to the U.S. Post Office; delivers permit and bulk mail to the U.S. Post Office. Deposits checks for stamps and picks up stamps at the U.S. Post Office.
• Assists in other mailroom duties to ensure efficient operations and quality customer service to the University community.

Print Services

• Operates digital equipment including, but not limited to, black and white and color digital presses, cutters, stitchers, sign makers, engravers and laminators to produce signage, nameplates, t-shirts, promotional materials, wide format posters, banners and other high end materials based on client needs.
• Compiles and inputs job submission data into associated websites and/or systems, complying with data integrity standards as well as other related University policies and procedures. Reviews and verifies all appropriate backup documentation is complete.
• Assists the Print Services department with signage and promotional items as necessary and/or appropriate.
• Performs a variety of duties to meet the accurate and timely delivery of materials as well as processing and reconciliation of invoices. Orders and maintains adequate supply levels for routine maintenance.
• Assists with purchasing materials including, but not limited to supplies, and repair of printers or other digital machines to support the effective operations of the department.

Performs other related duties as assigned.

Posting Number

PS1222P

Working Conditions

Stockroom or warehouse
High noise environment.
Requires extensive safety training and/or protective devices.
Regular exposure to chemicals, solvents.
Work with poor ventilation or with regular exposure to odors.
Requires travel, excluding overnight stays.
Regular exposure to moving machinery and/or vehicles.

Education

High School Diploma or GED required.

Physical Effort

Typically standing and/or walking.
Typically pushing and/or pulling.
Intermittently sitting, standing, stooping.
Moderate lifting or carrying 26 -50 lbs.
Requires handling by seizing, holding, grasping, or turning hands, but without finger dexterity.
Requires repeated reaching by extending hand(s) and/or arm(s) in any direction.

Special Skills

The ability to work effectively with diverse groups.
Valid US driver’s license required.

Required fields are indicated with an asterisk (*).

• What is the highest level of education attained?
  • GED
  • High School Diploma
  • Technical School, Certification or Apprenticeship
  • Associates Degree
  • Bachelors Degree
  • Masters Degree
  • Knowledge of a highly advanced professional discipline. (e.g., Ph.D, M.D., J.D., or equivalent doctoral degree required.)
• How did you hear about this employment opportunity?
  • Public Job Posting
  • Internal Job Posting
  • Agency Referral
  • Advertisement/Publication
  • Personal Referral
  • Website
  • Other

Documents Needed to Apply

Required Documents Optional Documents

• Resume
• Cover Letter
• Letter of Recommendation - Staff
• Statement on Inclusive Excellence and Belonging

200 Bloomfield Avenue
West Hartford, CT 06117