Mail & Package Coordinator

Optomi; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Optomi is seeking a Material Distribution Coordinator to handle mail and package processing and to manage daily campus and off-campus pickups and deliveries. The role combines physical mail tasks with light administrative duties in a collaborative environment.

The ideal candidate has a High School Diploma or GED and about a year of relevant experience, with the ability to lift up to 50 lbs and switch between hands-on and computer work as needed.

Qualifications

• HS diploma or equivalent with about 1 year of relevant experience.
• Able to lift up to 50 lbs and handle physical tasks.
• Comfort switching between manual and admin work environments.
• Strong communication via phone, email, and in person.

Responsibilities

• Receive and process incoming mail and packages (USPS, FedEx, UPS).
• Deliver and pick up mail on daily routes within campus and off-site as needed.
• Resolve undeliverable or mystery packages and coordinate with teams.
• Provide customer service via phone, email, Zoom, and in person.
• Keep the receiving area clean, organized, and stocked with supplies.

Skills

Mail handling

Delivery routes

Customer service

Receiving area upkeep

Attention to detail

Lifting up to 50 lbs

Education

High School Diploma or GED

Job description

Optomi, in partnership with an independent research institute, is looking for a Material Distribution Coordinator responsible for receiving and processing mail, and providing daily campus and off-campus pick-up and delivery of mail and packages.

Responsibilities of the right candidate:

• Receive and process incoming mail/packages (USPS + carriers like FedEx/UPS).
• Deliver and pick up mail/packages on daily routes (internal deliveries).
• Handle exceptions: undeliverable/mystery packages, research addressee, contact shipper/teams, resolve and deliver.
• Customer service: respond to inquiries via phone/email/Zoom/in-person
• Maintain the receiving area (clean/organized), order shipping supplies, help with pallets/inbound shipments as needed.

• Comfort switching between physical work (lifting/handling) and computer/admin work (Outlook-style environment).
• Attention to detail in communication and answers.
• HS diploma + ~1 year relevant experience (or equivalent).
• Able to lift up to 50 lbs (alone or with assistance).