Mail Machine Insert Operator

InfoSend, Inc.; Downers Grove (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Bonus opportunities

Paid time off

Sick time

Holidays

Casual work environment

Work-life balance

Growth opportunities

Employee assistance program

Long-term stability

Job summary

InfoSend, Inc. in Downers Grove, IL is seeking a production mail inserter to prepare and process mail projects using high-speed inserting machines. Training is provided; no prior mail experience is required.

You will read job tickets, verify materials, perform quality checks, apply correct postage, and maintain accurate documentation while supporting the team to meet SLAs. This full-time role offers benefits and work-life balance.

Qualifications

• High School Diploma or equivalent experience.
• Basic math skills.
• Ability to follow detailed written instructions and job tickets.
• Comfortable working in a fast-paced production environment with deadlines.
• Ability to stand for extended periods and lift up to 45 lbs occasionally.
• Self-motivated, dependable, and able to work independently and as part of a team.
• Ability to pass a drug screen, background check, and E-Verify.

Responsibilities

• Prepare and coordinate mail projects for insertion and fulfillment.
• Operate inserting machines using barcode scanning and validation.
• Read and follow detailed job instructions for materials, counts, and setup.
• Perform quality checks to ensure USPS compliance.
• Sort, tray, and palletize mail per USPS regulations.
• Apply and reconcile correct postage for each job, including international mail.
• Monitor equipment performance and perform basic maintenance.
• Maintain accurate daily documentation, including QC logs and USPS reports.
• Collaborate with team to meet SLAs.
• Assist with other production activities as needed.
• Maintain a clean, organized work area.
• Support additional duties as assigned by leadership.

Skills

Basic math skills

Detail oriented

Team player

Self-motivated

Education

High School Diploma or equivalent experience

Tools

Bell and Howell inserting machines

Pitney Bowes inserting machines

Job description

About Us

Since 1996, InfoSend has been a trusted partner in eBilling, ePayment, data processing, and bill print and mail solutions. We help organizations simplify complex processes and deliver critical communications accurately and efficiently.

Description

About Us

Since 1996, InfoSend has been a trusted partner in eBilling, ePayment, data processing, and bill print and mail solutions. We help organizations simplify complex processes and deliver critical communications accurately and efficiently.

With operations across California, Texas, Florida, Illinois, and Massachusetts, InfoSend continues to grow while staying grounded in what matters most: our people. Our team of 230+ professionals includes many long-tenured employees who value stability, collaboration, and doing great work together.

At InfoSend, you will find a workplace where inclusion, growth, and work-life balance are more than just words. We are proud to foster an environment where employees feel supported, respected, and encouraged to build long-term careers.

No experience? No problem. We are happy to train motivated individuals who are ready to learn and build new skills.

Schedule

Monday–Friday 4:30am-1:00pm and 1:00 PM-9:30PM

What You Will Do

• Prepare and coordinate mail projects for insertion and fulfillment
• Operate high-speed Bell and Howell and Pitney Bowes inserting machines using barcode scanning and camera validation
• Read and follow detailed job instructions to ensure correct materials, counts, and setup
• Perform quality checks to verify job accuracy and USPS compliance
• Sort, tray, and palletize mail according to USPS regulations
• Apply and reconcile correct postage for each job, including international mail
• Monitor equipment performance and perform basic maintenance and troubleshooting
• Maintain accurate daily documentation, including QC logs and USPS reports
• Collaborate with team members to meet service level agreements (SLAs)
• Assist with other production activities as needed (hand inserting, cross-training, etc.)
• Maintain a clean, organized work area
• Support additional duties as assigned by leadership

What We Are Looking For

We’re looking for reliable team members who are ready to learn and take pride in their work.

• No prior mail or machine experience required — we will train you
• High School Diploma or equivalent experience
• Basic math skills
• Ability to follow detailed written instructions and job tickets
• Comfortable working in a fast‑paced production environment with deadlines
• Ability to stand for extended periods and lift up to 45 lbs occassionally
• Self‑motivated, dependable, and able to work independently and as part of a team
• Ability to pass a drug screen, background check, and E‑Verify

What We Offer

• Medical, dental, vision, and life insurance
• Supplemental insurance options
• Flexible Spending Account (FSA)
• 401 (k) with generous company match
• Bonus opportunities
• Paid time off, sick time, and holidays
• Casual work environment
• Strong commitment to work-life balance
• Opportunities for growth and advancement
• Employee Assistance Program
• Long‑term stability with a people‑first company