Mail Clerk

HCA Healthcare; Hendersonville (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, prescription, dental, vision

401(k) plan with company match

Tuition assistance

Dependent scholarships

Education support

Flexible spending accounts

Job summary

HCA Healthcare is seeking a Mail Clerk to route letters, file incoming correspondence, and add notes to patient accounts. The role involves adhering to FDCPA guidelines and using the E-Oscar tool to respond to FCRA disputes.

Training will be provided to ensure compliance and accuracy. Located within commuting distance of Hendersonville, TN, this role offers opportunities to support the Parallon service line within a healthcare environment.

Qualifications

• Minimum one year related experience preferred, preferably in healthcare.
• Must be able to route and file correspondence and enter notes in patient accounts.

Responsibilities

• Routes correspondence to the correct department for reply.
• Performs filing of correspondence and notes receipts in account records.
• Enters a notation on each record of receipt of correspondence with pertinent information.
• Complies with FDCPA and state laws related to third-party collections; training will be provided.
• Understands E-Oscar tool to respond to disputes under FCRA.

Skills

Mail routing

Filing

FDCPA knowledge

E-Oscar tool

Education

High school diploma or equivalent

Tools

E-Oscar tool

Job description

Must be located within commuting distance of Hendersonville, TN

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Mail Clerk today with Parallon.

Job Summary And Qualifications

Seeking a Mail Clerk to route letters in reply to correspondence concerning such items as requests, EOBs, Insurance claims, additional information, incorrect billing, unsatisfactory service, or to request information. You will deliver packages and enter acknowledgements of the receipt of this information in the notes section of each account record along with any pertinent details.

What you will do in this role:

• Routes correspondence to the correct department for reply
• Performs filing of correspondence sent, received, or requiring further action
• Enters a notation on each record of the receipt of the correspondence, along with other pertinent information, as necessary.
• Comprehensive understanding of FDCPA and state specific laws related to third party collections / Will be rained with collectors
• Understanding of the E-Oscar tool to respond to FCRA disputes
• Must achieve passing score in training class for FDCPA test in order to move forward in position

What qualifications you will need:

• Minimum of one-year related experience preferred, preferably in healthcare

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.