Mail Clerk

U.S. Department of Veterans Affairs; Augusta (ME); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Job summary

U.S. Department of Veterans Affairs at Togus Medical Center in Augusta, ME is seeking a Mail Clerk in the Supply Chain Management Service.

This full-time position handles incoming and outgoing mail, postage, and mailing equipment, with emphasis on accuracy, timeliness, and customer service. The role requires knowledge of USPS terminology, proper documentation, and adherence to confidentiality and federal regulations.

Qualifications

• One year of progressively responsible clerical work.
• Education: two years above high school may substitute for experience.
• Time-in-grade requirements apply to federal employees.

Responsibilities

• Sort and distribute incoming and outgoing mail.
• Meter outgoing mail and determine postage.
• Operate Hasler Quadient system and other mail equipment.
• Provide customer service to staff and customers.
• Maintain logs and reports; ensure confidentiality.
• Possibly operate a vehicle to pick up/deliver mail.
• Work schedule Mon-Fri 7:00-3:30; telework not authorized.

Skills

General clerical experience

Education

Two years above high school

Job description

Summary

This Mail Clerk position is in Supply Chain Management Service at the VA Togus Medical Center - located at Augusta - ME location. This position is a full-time position.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 09/24/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS4 position you must have served 52 weeks at the GS3. The grade may have been in any occupation - but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement. In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: General Experience: One year of progressively responsible clerical - office - or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR - Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 2 years above high school. OR - Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of general experience and education beyond high school. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• The primary purpose of this position is to sort and distribute incoming and outgoing mail for the Maine VA Medical Center
• Duties include: Employee is responsible for sorting and distributing incoming and outgoing mail
• Incumbent is also responsible for daily metering outgoing mail timely and by cost efficient methods determining the most efficient and correct postage rates and submitting detailed mail activity reports on a monthly basis
• Is knowledgeable of all United States Post Office (USPS) terminology in processing and distributing all forms of mail
• Utilizes the Hasler Quadient system to determine the most cost effective method of shipping packages - letters - post cards - certified mail - express mail - signature confirmation mail - delivery confirmation mail and other means of shipping
• Employee is responsible for prompt delivery of all mail and packages throughout the Medical Center using an up to date schedule and time efficient means
• Incumbent provides first-rate customer service both on the telephone and direct contact with customers and is polite and courteous to all customers
• Complies with all regulations - policies and Joint Commission requirements
• Maintains a clean - safe work environment
• Protects confidentiality of printed and electronic documents associated with the United States Mail in accordance with the Privacy Act of 1974 and other applicable laws - federal regulations - VA statutes - policies and VHA policy
• Employee is responsible for protecting all data from unauthorized release or from loss - alteration or unauthorized deletion and follows applicable regulations and instructions
• Employee may serve as an Alternate Timekeeper
• Employee operates various office equipment without error such as copy machines - fax machines - meter machines - hole punchers - and computers and printers
• Maintains and updates various logs for sensitive incoming and outgoing mail via Fed Ex - certified mail and express mail
• Updates - reports and maintains shared files for VA Directives - VA Handbooks - VA Circulars and VA Notices
• Employee may have to operate a vehicle to pick up and or deliver mail on and off campus
• Performs other related duties as assigned
• Work Schedule: Monday-Friday 7:00 AM - 3:30 PM Telework: Not Authorized Virtual: This is not a virtual position
• Position Description/PD#: Mail Clerk/PD402-041670 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Notifications: This position is a Bargaining Unit position
• This position is in the Competitive Service
• This position is covered by locality-based comparability pay
• Veterans' preference does not apply for internal or other current permanent Federal agency employees
• Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment
• Interchange Agreements with Other Merit System: Employees who occupy medical or medical-related positions and were appointed under 38 U.S.C. 4701(1) or (3) [formerly 38 U.S.C. 4104 (1) or (3)] must be serving in a full-time position without time limit and have served continuously for at least one year in this other merit system to be eligible to convert to the Title 5 System
• Current and former Federal employees must submit copies of their most recent SF-50 - (Notice of Personnel Action).The SF-50 must identify the position title - series - grade - step - tenure and type of service (Competitive or Excepted)
• In some cases - more than one SF-50 may be required to show a higher grade previously held.