Mail and Scanning Clerk

ServiceSource Inc; Fayetteville (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health coverage

Disability insurance

Retirement plan (403(b))

Flexible Spending accounts

Wellness program

Tuition assistance

Paid time off

Job summary

ServiceSource Inc is seeking a detail-oriented document processing assistant to support mail handling, scanning, indexing, and data entry in a fast-paced office environment.

The role emphasizes accuracy, ability to perform repetitive tasks, and strong communication. Candidates should have a high school diploma and prefer at least one year of related experience; computer proficiency with Microsoft Office is expected.

Qualifications

• Education: High school diploma or GED.
• Experience: Preferred 1 year in related field.
• Skills: Accurate data entry, attention to detail, and ability to work with repetitive tasks.

Responsibilities

• Print, batch, index, scan, review, validate, and forward documents received via mail, fax, and email.
• Process incoming and outgoing mail, including sorting, collating, distributing, dispatching, and applying postage.
• Maintain scan logs and update filing, inventory, mailing, and database systems.
• Email invoices from the shared mailbox and prepare customer correspondence via mail or email.
• Perform document management, data entry, mail processing, and related clerical support functions.

Skills

Document processing

Data entry

Mail handling

Clerical skills

Education

High school diploma

Tools

Microsoft Office

Job description

Job Summary

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act. This position supports document processing, mail operations, and electronic records management in a fast-paced office environment. Responsibilities include receiving, organizing, scanning, indexing, reviewing, and forwarding documents while ensuring accuracy and compliance with established procedures. The role also supports mail handling, electronic document processing, data entry, and general clerical functions. Work requires strong attention to detail, organizational skills, proficiency with computer systems and digital document management tools, the ability to perform repetitive tasks accurately, and effective communication and teamwork skills to meet production goals.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

Print, batch, index, scan, review, validate, and forward documents received via mail, fax, and email.

Process incoming and outgoing mail, including sorting, collating, distributing, dispatching, and applying appropriate postage.

Maintain scan logs and update filing, inventory, mailing, and database systems.

Email invoices from the shared mailbox to the appropriate queue and prepare customer correspondence via mail or email.

Perform document management, data entry, mail processing, and related clerical support functions.

Additional Responsibilities

Perform other responsibilities as assigned.

Qualifications

Education, Experience, and Certification(s) High school diploma or General Educational Development required. One year experience in related field preferred.

Knowledge, Skills, and Abilities

Ability to perform routine tasks on various classes of mail. Ability to work on repetitive tasks for long periods of time with minimal supervision. Ability to type accurately. Proficiency in the use of a 10-key number pad on a computer keyboard. Good reading and writing skills. Good verbal communication skills. Ability to interpret instructions furnished in written, oral, diagram, or schedule form. Ability to operate a computer using Microsoft Office applications.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear.

The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee is occasionally required to walk and sit.

The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre‑tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

Equal Employment Opportunity Statement

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E‑Verify Employer and a drug‑free workplace.

Background Check

Pre‑employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Company Overview

ServiceSource is a 501(c)(3) organization with programs and operations in more than a dozen states and the District of Columbia. ServiceSource has affiliate organizations in Delaware, Florida, North Carolina, Utah and Virginia. Collectively, the organization serves more than 35,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services.

Our proven collaborative approach helps foster a community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.