Mail and Retrieval Services Unit - Administrative Assistant II

Colorado Department of Revenue; Denver (CO); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

PERA retirement benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life and AD&D Insurance

FSAs

FMLA & PFML

Holidays & Leave

Discount Program

Job summary

Colorado Department of Revenue (CDOR) seeks an Administrative Assistant II for the Mail & Retrieval Services unit in the Driver Control section. In Denver, you will input information into databases and spreadsheets, ensuring accurate recording and compliance with policies.

The role emphasizes strong attention to detail, customer service experience, and the ability to handle sensitive records in a fast-paced environment. Onsite work in Denver applies, with standard civil service benefits.

Qualifications

• Two years of relevant clerical experience or equivalent
• Experience in high-volume customer service environments
• Proficiency with data entry, document imaging and records management

Responsibilities

• Sort and prepare documents for imaging and data entry
• Log processes into spreadsheets, databases or electronic documents
• Research records using advisory data and public internet sources
• Update driver records through data entry into records and spreadsheets
• Translate and clarify Colorado Motor Vehicle Statutes and department policies for customers
• Scan documents for imaging and filing
• Maintain compliance with department policies and a safe, clean work environment

Skills

Customer service

Data entry

Microsoft Office

Google Apps

Cash handling

Communication

Tools

Excel

Google Sheets

Google Docs

Office 365

Job description

Department Information

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us

The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video !

As a State of Colorado employer, the Department of Revenue offers a competitive benefits package to permanent employees:

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• Medical , Dental , and Vision insurance coverage
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Life and AD&D Insurance
• Flexible Spending Accounts (FSAs)
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• In addition, a variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

Description Of Job

Within the Division of Motor Vehicles (DMV), the Driver Control Section exists to administer motor vehicle statutory requirements affecting driver's privilege, to compile and house motor vehicle related data and documents through data entry, electronic imaging, and filing. This section provides copies, reports, and information pertaining to motor vehicle data and documents upon request from law enforcement and governmental agencies. This section also processes requests from the general public and collects appropriate fees.

We're hiring a detail oriented and organized individual to be our Administrative Assistant in our Mail & Retrieval Services work unit in Driver Control! In the Denver office, use your computer skills to input information into databases and spreadsheets to ensure accurate recording of information. Your great attention to detail will ensure DOR remains compliant with policies and customer's documents are accurate. If you're ready to grow and enjoy the benefits of working at the Department of Revenue, then this job may be for you!

Primary Duties

• Sort and prepare documents for imaging and data entry
• Log processes into spreadsheets, databases or electronic documents as necessary
• Research records concerns with using advisory data, internet and other information retrieval sources
• Correct and update driver records through entering data into records, databases and spreadsheets
• Translate and clarify Colorado Motor Vehicle Statutes, department administrative policies and procedures for customers
• Scan documents
• Maintain compliance with department and section policy to ensure a safe and clean environment.

The ideal applicant brings their customer service experience and their strong attention to detail to this job every day to ensure comprehensive information exchange, provided in a thorough, professional manner with every support transaction.

DMV video: https://youtu.be/9isQWl9grYc

This position reports onsite to the DOR offices at 2829 W Howard Pl, Denver, CO 80204.

Residency Requirement

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

This posting is only open to current residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description

G3A3XX ADMINISTRATIVE ASSISTANT II

Minimum Qualifications

Experience Only

Two (2) years of relevant experience in general clerical role and/or cash handling.

General Clerical Work Is Work That Is Typically Performed By Office Clerks, Receptionists And/or Administrative Assistants. This Includes, But Is Not Limited To Tasks Such As

• Experience providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community, greeting customers, referring them to the right people, making appointments
• Answering phones, using a phone switchboard or managing multiple lines and taking messages, sending or making memos
• Data Entry including: entering information into a program or database (appointments, contact information, customer records)
• Familiar with the equipment and software used in offices (E-Mail, Google Suite - Docs, Sheets, Slides)
• Operation of sophisticated computer systems, printers, copiers, fax machines and other technologies
• Typing letters, reports, briefings, forms, memoranda, etc.
• Checks and compares data for accuracy and completeness

Education And Experience

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years

Preferred Qualifications

The ideal candidate will possess the following skills:

• State experience working in a high volume data entry, or mail center workplace
• Excellent verbal and written communication skills
• Experience working in a complex, high volume general clerical support position
• Career progression in a general clerical position
• Experience working with sensitive information of a confidential nature
• Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.

Conditions Of Employment With The CDOR

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.