MAGNESCALE-Customer Support-Supply Chain Representative

DMG MORI USA; Irvine (CA); On-site; USD 55,000 - 60,000; Full time

Job summary

Magnescale Americas Inc. in Irvine (DMG MORI USA office) is seeking a Customer Support & Supply Chain Representative to manage import documents, shipping planning, and daily logistics operations.

The role supports customer inquiries, coordinates with carriers, and maintains inventory accuracy while ensuring timely deliveries. The position requires strong communication, familiarity with Microsoft Office, and a preference for candidates with logistics or supply chain experience.

Qualifications

• Bachelor’s degree preferred.
• Over 5 years of experience in electrical and mechanical products knowledge or customer call representative is preferred.
• Previous experience in logistics/supply chain is preferred.

Responsibilities

• Coordinate import invoices and shipping documents for Magnescale products.
• Create and distribute daily shipping plans to multiple origin points nationwide.
• Act as liaison between the company, carriers and customers for day-to-day logistics.
• Maintain warehouse stock and 3S (Sorting, Setting-in-Order, Shining) standards under supervision.
• Provide customer support via multi-line phone system and assist with information on products, pricing and availability.

Skills

Communication skills

Customer service experience

Office software proficiency

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Title: Customer Support & Supply Chain Representative

Reports to: Manager, Customer Support and Supply Chain Management Team

Location: Magnescale Americas Inc. Irvine office

Hours: Monday through Friday, 7:30am to 4:30pm

Classification: non-Exempt

Travel: 0%

Salary Range: $55,000-$60,000

Employment is conditioned on DMG MORI US Group and Magnescale ability to obtain and maintain any necessary export licensing.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily and must be able to regularly exercises discretion and independent judgment. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

General

• Maintain a high level of professional communications
• Ensure operational activity is executed in a timely and efficient manner
• Complete miscellaneous administrative duties as needed and perform other related responsibilities as required
• Computer Skills: Microsoft Office (Word, Excel, Power Point, and Outlook), especially for Excel or Spreadsheet applications.

Logistic Coordination & Inventory Management:

• Receive, review and submit invoices and shipping documents for the importation ofMagnescale products
• Ensure the daily shipping plan is created and distributed to multiple origin points nationally
• Packing correctly and safety for shipping products
• Act as a liaison for day to day tactical execution betweenour company,carriers, and customers
• Communicate effectively with multiple operational levels to ensure timely pick-up and delivery ofMagnescale products.
• Stock of products and warehouse management under supervisor’s management; checking and review the correctness with database with timely manner, maintain 3S (Sorting, Setting-in-Order, Shining) of warehouse area.
• Assist service representatives, salesmen Administration manager with necessary products information
• Interact with team lead as necessary to ensure on time deliveries and avoid unnecessary costs
• Utilize company databases effectively to optimize efficiency and be as self-sufficient as possible
• Logging all transaction to company databases
• Identify and resolve issues related toproductsshipments and deliveries

Customer Support

• Manage a multi-line telephone system.
• Providing assistance and training tocustomer on the information; technical, pricing and availability.of Magnescale product lines
• Ascertain customer information and forward them on to the appropriate are for support
• Maintain all logs and reporting documentation as required
• Perform other duties as assigned.
• Maintain customer information in regards surveys and record them in the system
• Ability to apply critical thinking in order to manage difficult customer situations
• Other duties as assigned
• Bachelor’s Degree preferred
• Previous experience in logistics/supply chain is preferred
• Over 5years of experience in electrical and mechanicalproducts knowledge or customer call representative is preferred.
• Ability to work independently as well as on a team
• Speaking and writing Japanese is not mandatory but to be counted plus.

Spends time in office setting or standing work at warehouse are primarily. Exposed to possible hazards including and not limited to high noise, heavy equipment, and other automated and manual machinery.

Physical Demands:

Frequent: Standing, sitting at desk, utilizing computers and phones.

Occasional: Lifting up to 50lbs; pushing and pulling objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

8 hour work schedule, overtime as needed.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform per-employment substance abuse screening.