MAG Ambassador

University of Rochester; Indiana; On-site; USD 25,000 - 34,000; Full time

Job summary

The University of Rochester seeks a MAG-Guest Services staff member to provide exceptional guest service and safeguard the art collection. You will greet visitors, assist staff and vendors, and help maintain a welcoming environment across the museum spaces.

Responsibilities include patrolling, enforcing museum rules, coordinating with Public Safety, logging keys, monitoring cameras, and assisting during emergencies. Weekend, some evenings and holidays are required.

Qualifications

• Requires a high school diploma or GED; equivalent education considered.
• Prior experience in customer service preferred.
• Excellent communication and interpersonal abilities are essential.

Responsibilities

• Provides MAG staff and guests with superior customer service while safeguarding the art collection.
• Welcomes staff, guests and vendors and relays information and directions for routine and limited tasks.
• Conducts time-sensitive rounds to ensure a safe and secure museum environment.

Skills

Customer service

Excellent communication

Interpersonal skills

Education

High School diploma or GED

Tools

Microsoft Outlook

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address)

500 University Ave, Rochester, New York, United States of America, 14607

Opening

Worker Subtype: Regular

Time Type: Time as Reported / Per Diem

Scheduled Weekly Hours: As Scheduled

Department: 700807 MAG-Guest Services

Work Shift: UR - Rotating (United States of America)

Range: UR URG 103 H

Compensation Range: $18.00 - $25.14

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

Provides MAG staff and guests with a superior customer service experience while safeguarding the integrity of MAG's exhibitions and irreplaceable art collection. Welcomes staff, guests and vendors and relays information and direction of routine and limited nature. Performs time sensitive rounds to observe and contribute to a safe and secure environment for museum members, guests, volunteers, staff, collections, facilities and grounds.

ESSENTIAL FUNCTIONS

• Delivers exceptional customer service experience to museum guests. Gains knowledge of art collection, museum activities and special events to effectively answer questions and direct guests. Observes and protects the art collection by patrolling assigned areas.
• Works closely with UR Public Safety and MAG Facilities Director to ensure safe and smooth operations. Reports unusual behavior and injuries to UR Public Safety Officer. Has awareness of the physical building and report problems.
• Tactfully enforces and explains Museum rules. Defuses disturbances without interrupting the orderly flow of museum business. Maintains a professional demeanor under pressure. Develops and maintains positive working relationships. Assists with safe evacuation during emergencies.
• Distributes and secures employee keys. Maintains sign in/out key logs. Monitors surveillance cameras for suspicious activity. Signs for packages and artwork. Monitors building equipment controls. Required to work weekends, some evenings, some holidays, and Clothesline Festival.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma or GED completion required
• Or equivalent combination of education and experience
• Prior experience in customer service preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent communication and interpersonal skills required
• Microsoft/Outlook skills preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.