Madison Mobile Collections - Supervisor, Donor Services

Clear Destination Inc.; Madison, Northern (WI, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid training

Medical, Dental, Vision insurance

401K with employer match

Health Savings Account

Flexible Spending Account

Life Insurance

Employee Referral Bonus

Job summary

ImpactLife in Madison, WI is seeking a Donor Services Supervisor to lead a phlebotomy team through training, donor registration, screening, and the blood collection process, while supervising interviewing, hiring, and performance management under the Manager. You will coach staff to deliver excellent customer service and donor satisfaction, ensure compliance with SOPs, and may drive fleet vehicles.

Flexibility is required, including days, evenings, weekends, and travel up to two weeks away from

Qualifications

• Customer service experience
• Previous supervisory or management experience
• Strong leadership skills
• Enjoy working with the public
• Have a good, stable work history
• Understand the importance of following standard operating procedures
• Healthcare experience is a plus
• Be able to train away from home for up to two weeks at a time
• Be able to work a varied schedule including days, evenings, and weekends
• Possess a valid driver's license in the state in which you reside and be insurable by our insurance carrier
• Hold or be able to obtain a DOT Medical Certification Physical card
• Pre-employment background check, drug screen, and motor vehicle report are required.

Responsibilities

• Interviewing, hiring, and performance management of team members
• Coaching and motivating the team to provide excellent customer service and donor satisfaction
• Ensure overall compliance to policies/procedures and quality standards
• May be called upon to drive fleet vehicles when needed (box trucks)
• Lead daily supervisory duties under the Manager's direction

Skills

Customer service

Supervisory experience

Leadership

Public interaction

Stable work history

Following SOPs

Healthcare experience

Travel training

Flexible schedule

Driver's license

DOT Certification readiness

Background checks

Job description

Our Donor Services Supervisors work right along with the rest of the phlebotomy team. You will be fully training on the entire blood collection process including donor registration, screening, physical, and phlebotomy. The Supervisor will perform daily supervisory responsibilities such as interviewing, hiring, and performance management of your assigned team members. Supervisors work under the directions of the Manager to ensure overall compliance to policies and procedures and adherence to quality standards. Additionally, the Supervisor provides coaching and motivation to their team to provide excellent customer service and donor satisfaction. Supervisors may be called upon to drive our fleet vehicles when needed, including box trucks.

This is a Full Time/30+ position working30-39 hours per week and requires the ability to work varied hours including days, evenings, and weekends.

What does it take to change the world with us?

• Customer service experience
• Previous supervisory or management experience
• Strong leadership skills
• Enjoy working with the public
• Have a good, stable work history
• Understand the importance of following standard operating procedures
• Healthcare experience is a plus
• Be able to train away from home for up to two weeks at a time
• Be able to work a varied schedule including days, evenings, and weekends
• Possess a valid driver's license in the state in which you reside and be insurable by our insurance carrier
• Hold or be able to obtain a DOT Medical Certification Physical card
• Pre-employment background check, drug screen, and motor vehicle report are required.

What does this change mean for you?

• Industry leading pay rates including shift premiums and weekend pay
• Paid training
• Advancement opportunities
• On Demand Pay
• An opportunity to make a difference in your community
• An excellent benefit package:
  • Generous paid time off that begins to accrue on your first day of employment.
  • Medical, Dental, and Vision insurance plans
  • Free Life Insurance
  • 401K with employer match
  • Health Savings Account
  • Flexible Spending Account
  • Supplemental Insurance including Critical Illness, Accident, and Hospital Indemnity
  • Doctor on Demand
  • Employee Referral Bonus Program
  • Tobacco Cessation Reimbursement
  • Health Club Reimbursements
  • Employee Savings Programs for discounts on various goods and services

For more information on our benefits click this link or copy and paste it into your web browser: https://flimp.live/ImpactLifeBenefitShowcase#welcome

Some jobs change your life. Others change the world. At ImpactLife, we do both.