Madewell Loyalty Program Manager

Madewell; United States; On-site; USD 109,000 - 140,000; Full time

Benefits offered by this job

Health & Well-being

Associate Discount

Summer Fridays

Community Impact

Winter Break

Job summary

Madewell is seeking a Loyalty & Lifecycle Program Manager to build an industry-leading omnichannel member experience that deepens customers’ connection to the brand. The role reports to the Sr Manager of Loyalty and balances work on the Insider program (60%) with Lifecycle initiatives (40%), and is onsite in New York City three days a week.

This leadership position involves designing strategic plans, managing campaigns, and driving cross-functional collaboration to enhance customer engagement

Responsibilities

• Lead design and strategy for the Loyalty program across seasons and years.
• Oversee day-to-day loyalty campaigns and member communications.
• Develop and implement a multichannel Lifecycle program for the Madewell brand.
• Coordinate with the Director of Lifecycle to optimize lifecycle initiatives.

Job description

Our Story

At Madewell, we believe that great style starts with great design. Since 2006, we’ve been creating premium denim and foundational wardrobe pieces for men and women that balance quality, authenticity, and versatility. From iconic jeans perfected by denim experts to the essential tee, the most versatile shoe, and the timeless leather bag—if it’s Madewell, it’s made well.

Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.

Madewell is looking for a Loyalty & Lifecycle Program Manager to build an industry-leadingomnichannelmember experience that deepens customers’ emotional connection to the brand. Reporting to the Sr Manager of Loyalty, this role will spend approximately 60% of their time on thelnsiderprogram, managing design, annual/seasonal strategy, and day-to-day loyalty campaigns. This role will spend40% of their time working with the Director of Lifecycle to develop, implement and optimize Lifecycle a multichannel lifecycle program for the Madewell brand. This role is onsite in New York City 3 days/week.

Benefits + Perks

• Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance,family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.

• Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).

• Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months.

• Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.

• Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.

Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Salary Range: $108,800.00 - $140,400.00

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.