Machine Technician Supervisor Overnights

Lucky Star Casino; Oklahoma; On-site; USD 52,000 - 70,000; Full time

Job summary

Lucky Star Casino is seeking a Machine Technician Supervisor to oversee the technical side of the casino floor, reporting to the Machine Technician Manager. This role ensures adherence to employee handbook and NIGC standards while coordinating with staff and vendors to maintain gaming machine systems.

You will supervise daily activities, review attendance, prepare reports, and ensure timely completion of paperwork. Occasional shift changes and at-will employment terms may apply.

Qualifications

• Basic verbal and written communication skills.
• Minimum six months casino working experience.
• Supervise and direct employees; plan and assign daily tasks.
• Maintain and report problems with gaming machines and systems.

Responsibilities

• Supervise and direct employees, plan and assign daily goals, tasks and assignments.
• Assist the machine technician manager in all areas of the department listed below.
• Ensure staff adequacy by completing weekly schedules.
• Review attendance and punctuality for staff on a regular basis.
• Prepare weekly paperwork and ensure timely submission.
• Oversee training and performance; complete staff evaluations.
• Communicate with leadership about concerns or issues.
• Work with vendors on machine issues and work orders.
• Maintain jackpot payout processes and Title 31 compliance.

Skills

Verbal communication

Written communication

Casino experience

Staff supervision

Job description

Full Time | Concho

General Description

The Machine Technician Supervisor reports to the Machine Technician Manager and will be responsible for the successful operation of the technical side of the casino floor. Ensure adherence to Lucky Star employee handbook and gaming machine policies and procedures in accordance with National Indian Gaming Commission Minimum Internal Control Standards.

Work Schedule

• Requires morning, afternoon and evenings. Monday through Sunday.
• Unexpected business circumstances could alter the shift schedule as well as add additional unforeseen duties.
• Request to be scheduled off for a specific day requires advance notification and approval supervisor.

Essential Duties and Responsibilities

• Supervise and direct employees, plan and assign daily goals, tasks and assignments.
• Assist the machine technician manager in all areas of the department listed below.
• Ensures adequate staff to business needs on shift by completing weekly schedules.
• Review attendance and punctuality for staff on a regular basis.
• Prepare weekly paperwork and ensure turned in timely.
• Oversees training and performance. Completes evaluations for staff.
• Assigns duties as necessary to staff.
• Communicates with Slot Director, Operations Mgr, AGM and GM concerns or issues within technician department.
• Work with vendors on all machine issues to include work orders and reporting.
• Maintain and report problems with electronic gaming machines and systems, to include server, dollar bill acceptor, printer, locks and point of sale units.
• Ensure cash-out ticket paper inventory is maintained.
• Ensure jackpot payouts are processed & Title 31 requirements are met.
• Process Jackpot paperwork and submit to cage, unless performing removals or installs.
• Resolve payout/last games played issues as well as other customer disputes.
• Complete supporting documents/logs for gaming machines that are brought on/off line.
• Performance will be evaluated by the Director to determine if employee will receive daily/weekly tips.
• Must assist and exhibit STAR treatment to all customers, co-workers and vendors.
• Other duties as assigned by supervisor.

Physical Job Requirements

• Work in highly interruptive conditions with constant time pressures and have the ability to work in fast paced environment.
• Sit and/or stand continuously and perform job functions for a full shift with lunch break.
• Requires bending, twisting, reaching, climbing, stooping, crouching, kneeling, lifting and pulling.
• Move objects up to and exceeding 40lbs. with reasonable accommodations.
• Gaming floor environment.

Qualification Standards

• Must pass pre-employment drug test.
• Must be licensed by the Cheyenne-Arapaho Gaming Commission.
• Minimum six months casino working experience.
• Basic verbal and written communication skills.

SALARY: Negotiable

The Lucky Star and Feather Warrior Casinos are Equal Opportunity Employers and will not discriminate against an applicant or employee on any grounds protected under federal, state, or local law including race, color, creed, religion, age, sex, national origin, ancestry, marital status regarding public assistance, membership or non-membership in any legal organization, or any other characteristic protected under federal, state, or local law. None of the questions in this application are intended to elicit information regarding any protected characteristic, nor imply any limitation, illegal preference, or discrimination based upon non-job related information or protected characteristics.

If you are hired by the casino(s) you will be employed on an at-will basis. As an at-will employee, you may terminate your employment at any time, for any reason and with or without prior notice, cause or discipline. No casino supervisor or manager has the authority to offer or promise anything other than at-will employment.

Privacy Notice

In compliance with the Privacy Act of 1974, the following information is provided:

Solicitation of the information on this form is authorized by 25 U.S.C. 2701 et seq. The purpose of the requested information is to determine the eligibility of individuals to be granted a gaming license. The information will be used by the Tribal gaming regulatory authorities and by the National Indian Gaming Commission (NIGC) members and staff who have need for the information in the performance of their official duties. The information may be disclosed by the Tribe or the NIGC to appropriate Federal, Tribal, State, local or foreign law enforcement and regulatory agencies when relevant to civil, criminal or regulatory investigations or prosecutions or when pursuant to a requirement by a tribe or the NIGC in connection with the issuance, denial or revocation of a gaming license, or investigations of activities while associated with a tribe or a gaming operation.

Failure to consent to the disclosures indicated in this notice will result in a tribe’s being unable to license you for a primary management official or key employee position.

The disclosure of your Social Security Number (SSN) is voluntary. However, failure to supply a SSN may result in errors in processing your application.

NOTICE REGARDING FALSE STATEMENTS:

A false statement on any part of this application may be grounds for denying a license or the suspension or revocation of a license. Also, you may be punished by fine or imprisonment (U.S. Code, Title 18, Section 1001).