Machine Support Specialist

John Deere; Ankeny (IA); On-site; USD 78,000 - 116,000; Full time

Benefits offered by this job

Flexible work arrangements

Highly competitive base pay

Savings & Retirement benefits (401K)

Healthcare benefits with employer-con

Adoption assistance

Employee Assistance Programs

Tuition assistance

Fitness subsidies and on-site gyms

Charitable contribution match

Employee Purchase Plan & discounts

Vacation and Holiday Pay

Job summary

John Deere is seeking a Machine Support Specialist for the Des Moines Works site in Ankeny, IA. This onsite role focuses on troubleshooting complex machine issues and providing dealer technical assistance to keep customers running.

The position requires authoring technical solutions, participating in corrective action processes, and supporting dealer clinics. Travel up to 25% may be required to meet training and service objectives.

Qualifications

• Curiosity to understand how things work and passion for solving problems.
• Technical and analytical skills to detect, diagnose, and resolve complex issues.
• Excellent written and verbal communication skills.
• Ability to influence without authority.
• Willingness to learn new technology and skills.
• Ability to travel up to 25% during machine use season.

Responsibilities

• Troubleshoot complex machine issues using Deere resources to resolve dealer technical cases promptly.
• Author and maintain technical solutions; integrate into publications to keep info current.
• Be an active participant in corrective action processes to resolve customer problems.
• Support Product Support to help customers optimize machine and technology use; develop content and dealer clinics.
• Travel to dealer & training locations as needed to support training and problem resolution.

Skills

Troubleshooting

Technical diagnosis

Customer service

Communication

Travel willingness

Problem solving

Team collaboration

CCMS experience

Education

Bachelor’s degree in Agriculture, Ag Business, Ag Systems Management, Ag Systems Technology, or Engineering

Job description

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

John Deere is an equal opportunity employer, including disabled & veterans.

Primary Location: United States (US) - Iowa - ANKENY

Function: Customer Experience (CA)

Title: Machine Support Specialist - 125420

Onsite/Remote: Onsite Position

Your Responsibilities

As a Machine Support Specialist for JD Des Moines Works located in Ankeny, IA, you will:

• Troubleshoot Complex machine issues using current Deere resources to provide accurate answers to dealer technical assistance cases in a timely manner to keep customers running.
• Author & maintain technical solutions to keep information accurate & current as models, machines and problems change. Work to integrate this info into current publications to reduce active solutions.
• Be an active participant (Investigator) in corrective action process to solve customer problems.
• Support Product Support efforts to help customers get the most out of their machines and technology, including development of content and supporting dealer clinics.
• Travel to Dealer & training locations as needed to support training & machine problem resolution visits.

VISA Sponsorship is NOT Available for this position.

What Skills You Need

• A curiosity to understand how things work and passion for solving problems.
• Technical and analytical skills to detect, diagnose, and resolve complex issues.
• Experience in decision making to drive high levels of customer satisfaction.
• Effective communication skills (both written and verbal).
• Ability to influence without authority.
• Willingness to learn new technology and skills.
• Ability and willingness to work off-shift hours as needed and travel up to 25% during machine use season.

What Makes You Standout

• Excellent communicator, who thrives on solving problems and working in a team environment.
• Experience in electrical, hydraulic and/or software systems.
• Product knowledge and functional experience with Agricultural and Application equipment.
• A passion for business analytics or data science, and/or a willingness to pursue additional training and education.
• Experience with Contact Center Management System (CCMS).
• Knowledge of or Intelligent Solutions Group (ISG) applications as they apply to Application equipment.
• Experience with the Advance system and Problem Resolution Process.

Education

Ideally you will have a degree or equivalent related work experience in the following:

• Bachelor’s degree in Agriculture, Ag Business, Ag Systems Management, Ag Systems Technology, or Engineering.

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use
• Vacation and Holiday Pay

$77,628.00 - $116,436.00 + Benefits

Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL

Must be 18 years of age or older to apply

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.

ACA Section 1557 Nondiscrimination Notice

The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.