Machine Control Technician

Bramco Group; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Bramco Group in Indianapolis, IN is seeking a service technician to maintain and support high-tech positioning technologies and related software used in construction and surveying. You will work in Bramco's service center, perform bench testing, calibration, repair, and upgrading of instruments, and collaborate with sales, field staff, and manufacturers to install, troubleshoot, and train customers.

The role requires a two-year electronics/engineering technology degree (or equivalent) and at

Qualifications

• Two-year degree in Electronics, Engineering Technology or related field.
• 2+ years service experience with electronics, mechanical, hydraulics and/or electrical.
• Experience with Topcon, Trimble, or Leica technology preferred.
• Good communication and problem-solving skills.

Responsibilities

• Operate and maintain Bramco service center to support all products.
• Bench technician work: testing, calibration, repair, upgrading.
• Install, troubleshoot, and train customers in the field, on phone or email.
• Assist with inventory control and invoicing of inventory.
• Ensure safety and cleanliness of the service center.
• Participate in meetings and training sessions.
• Comply with laws, policies, and procedures.

Skills

Communication skills

Customer service mindset

Self-motivated

Positive attitude

Education

Two-year degree in Electronics or related field

Job description

Job Details:

Job Location: Indianapolis Branch - Indianapolis, IN, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Travel Percentage: Negligible, Job Shift: Day, Purpose

:Become factory-trained and, where applicable, certified, on designated equipment and processes in order to deliver excellent technical service and support to customers and fellow employees. The main focus of this position will be in the service and support of high-tech positioning technologies and instruments and related software, all in the construction/survey arena.

Major Activities:

Operating and maintaining a service center to effectively service and support all products offered by Bramco.

Perform bench technician work (testing, calibration, repair, upgrading) of construction/survey-related instruments and equipment.

Work with Bramco sales people, service technicians, support specialists and manufacturers personnel over entire Bramco footprint as warranted for purposes of installation, troubleshooting, service/support and training in the field, on the phone and/or via e-mail as needed. Always provide timely follow-up and resolution, and remain current on open projects to keep work backlog to a minimum.

Other Activities:

Assist in inventory control activities to include, ordering, inventorying and invoicing sales and/or rental of inventory.

Maintain the safety and cleanliness of the service center. Help maintain the overall cleanliness, safety and professional image of the local facility. Communicate with management regarding any notable issues regarding facilities, equipment, tooling, vehicles and other assets and equipment.

Manage required service and support-related information, forms and paperwork as directed by management and/or in accordance with company policies and procedures.

Attends and actively participates in all designated company meetings (staff meetings, service meetings, planning sessions, etc.), industry/association events, and appropriate training sessions.

Adheres to all applicable laws, company policies and procedures, and business ethics codes.

Perform other duties as required.

Qualifications: Key Qualifications, Skills and Characteristics:

Key Qualifications, Skills and Characteristics:

Two-year degree in Electronics, Engineering Technology or related field of study desired, along with

2+ years service experience with electronics, mechanical, hydraulics and/or electrical. Experience

with Topcon, Trimble, or Leica technology preferred.

Technical/mechanical aptitude with the ability and desire to learn new technologies and become

knowledgeable and proficient in working with world-class construction and survey-related products.

Must be a dependable, motivated self-starter with a solid work ethic, positive attitude, and service

orientation.

Excellent communications skills to effectively deal with people face-to-face, on the phone, and via

e-mail.

PC skills in using Microsoft Office suite, including Word, Excel, Outlook and Internet Explorer. Will

be required to learn Bramco computer systems, software applications and reporting processes.

Ability to research, locate, attend, and successfully complete factory-sponsored courses and

programs, online classes and tutorials, and other such educational opportunities. The purpose is to

enhance the technical knowledge and professional development of the person in this role, and to

maintain warranty repair status for all products offered by Bramco.

Must be able to act with empathy for our Customers, understanding their needs and responding in a

manner that meets or exceeds their expectations and serves their best interests.

The most desirable candidate is a person of character and integrity ethics. Must comply with all

applicable federal, state and local laws and regulations, and must comply with all company policies

and procedures.

Must be able to pass a background, drug screen and physical