Mac Tools Franchise Owner – Credit Check Required

Mac Tools; Emeryville (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

Mac Tools is seeking a qualified Digital Product Manager to coordinate initiatives across eCommerce platforms, personalization solutions, and marketing technology systems. You will partner with product managers and stakeholders to document requirements, build and maintain backlogs, and craft clear user stories with acceptance criteria.

The role involves extensive JIRA usage, collaboration with engineering, QA, and marketing, and driving end-to-end product delivery from conception through

Qualifications

• Experience in digital product management, eCommerce, or product development environments.
• Understanding of eCommerce platforms, digital customer experiences, and personalization solutions.
• Experience supporting marketing technology platforms and campaign operations.
• Hands-on experience with JIRA for backlog management, user stories, and requirements tracking.
• Strong experience writing user stories, defining acceptance criteria, and managing product requirements.
• Experience coordinating QA, functional testing, UAT, and defect management.
• Understanding of Agile/Scrum methodologies and software development life cycles (SDLC).
• Experience supporting end-to-end product development and delivery.
• Strong cross-functional stakeholder management and communication skills.
• Excellent organizational, analytical, problem-solving, and documentation skills.

Responsibilities

• Support digital product management initiatives across eCommerce platforms, personalization solutions, and marketing technology systems.
• Collaborate with product managers and business stakeholders to gather, analyze, and document business and technical requirements.
• Create, maintain, and manage product backlogs, user stories, acceptance criteria, and product documentation.
• Utilize JIRA to track requirements, manage sprint activities, monitor development progress, and coordinate product deliverables.
• Partner with engineering, QA, marketing, and business teams to ensure successful execution of product initiatives.
• Support marketing technology implementations, campaign operations, and digital personalization initiatives.
• Coordinate QA activities, functional testing, user acceptance testing (UAT), and defect resolution.
• Monitor product development activities and ensure deliverables meet business requirements and acceptance criteria.
• Facilitate communication between technical teams and business stakeholders to resolve issues and maintain alignment.
• Support end-to-end product delivery, including requirements gathering, development, testing, deployment, and post-launch activities.
• Identify opportunities for product improvements and enhanced digital customer experiences.
• Maintain product documentation, project updates, and stakeholder communications.

Skills

Digital product management

eCommerce

Requirements gathering

Stakeholder management

Agile/Scrum

Product documentation

Tools

JIRA

Job description

Responsibilities

• Support digital product management initiatives across eCommerce platforms, personalization solutions, and marketing technology systems.
• Collaborate with product managers and business stakeholders to gather, analyze, and document business and technical requirements.
• Create, maintain, and manage product backlogs, user stories, acceptance criteria, and product documentation.
• Utilize JIRA to track requirements, manage sprint activities, monitor development progress, and coordinate product deliverables.
• Partner with engineering, QA, marketing, and business teams to ensure successful execution of product initiatives.
• Support marketing technology implementations, campaign operations, and digital personalization initiatives.
• Coordinate QA activities, functional testing, user acceptance testing (UAT), and defect resolution.
• Monitor product development activities and ensure deliverables meet business requirements and acceptance criteria.
• Facilitate communication between technical teams and business stakeholders to resolve issues and maintain alignment.
• Support end-to-end product delivery, including requirements gathering, development, testing, deployment, and post-launch activities.
• Identify opportunities for product improvements and enhanced digital customer experiences.
• Maintain product documentation, project updates, and stakeholder communications.

Required Qualifications

• Experience in digital product management, eCommerce, or product development environments.
• Understanding of eCommerce platforms, digital customer experiences, and personalization solutions.
• Experience supporting marketing technology platforms and campaign operations.
• Hands-on experience with JIRA for backlog management, user stories, and requirements tracking.
• Strong experience writing user stories, defining acceptance criteria, and managing product requirements.
• Experience coordinating QA, functional testing, UAT, and defect management.
• Understanding of Agile/Scrum methodologies and software development life cycles (SDLC).
• Experience supporting end-to-end product development and delivery.
• Strong cross-functional stakeholder management and communication skills.
• Excellent organizational, analytical, problem-solving, and documentation skills.

Preferred Qualifications

• Experience with digital commerce and eCommerce personalization initiatives.
• Exposure to marketing technology (MarTech) platforms and campaign management tools.
• Experience working with Agile development teams.
• Ability to translate business needs into actionable product requirements.
• Experience coordinating multiple stakeholders across business, technology, and marketing teams.