MAC Team Network Engineer

TekSynap; Arlington (VA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K

Life Insurance

Short-term Disability

Long-term Disability

Vacation Time

Holidays

Job summary

An established industry player is on the lookout for a skilled MAC Team Network Engineer to support critical operations in Arlington. This role involves leading a team to manage Moves, Adds, and Changes (MACs) in a dynamic environment, ensuring compliance with established procedures and SLAs. The ideal candidate will have a strong background in network management, change management, and customer service, coupled with necessary certifications and a Top Secret/SCI clearance. Join a fast-growing company that values innovation and offers a comprehensive benefits package, including health, dental, and retirement plans. If you're ready to make a significant impact in a collaborative setting, this opportunity awaits you!

Qualifications

• 5-10 years of experience in network engineering and management.
• Must possess Top Secret/SCI clearance for security compliance.

Responsibilities

• Develop and maintain a proficient team to execute MACs efficiently.
• Conduct root-cause analysis on recurring problems related to networks.

Skills

Network Management

Root-Cause Analysis

Change Management

Customer Service

Education

DoD Approved 8570 Baseline Certification

Network Administrator / Engineer Certification

Cisco Certified Network Associate (CCNA)

Tools

Ticketing Systems

Configuration Management Database (CMDB)

Government-provided tools for Performance and Fault Management

Job description

Responsibilities & Qualifications

RESPONSIBILITIES

• Develop and maintain a proficient team to execute MACs in accordance with established procedures and service level agreements (SLAs).
• Utilize existing bench stock materials to complete MAC tasks efficiently, including port activations, deactivations, VLAN extensions, VPN configurations, and other network-related activities.
• Follow JSP's change management process to track and execute MACs via service request tickets, ensuring compliance with customers' voice, video, and data requirements.
• Conduct root-cause analysis on recurring problems related to MACs, networks, and systems, and include findings in the Monthly MAC Report.
• Track MAC requests via service request tickets and maintain accessibility of the tracking system for customers and government oversight.
• Respond, coordinate, and manage all Change Requests (CRQs) for additions, removals, and modifications to the Government Furnished Equipment (GFE) maintenance coverage.
• Update the Configuration Management Database (CMDB) and prepare monthly summary reports of Moves, Adds, and Changes performed.
• Treat customer requests that are out of scope of MACs as new project Engineering Change Proposal (ECP) requests.
• Provide additional effort for Voice MACs, including Line Provisioning, Phone deployment, migration from TDM to VoIP services, and programming call tree and Interactive Voice Response functionality on the ACDS.
• Monitor network performance, make recommendations for improvement, and ensure compliance with Performance Work Statements (PWS), MOAs/MOUs, and SLAs.
• Document and report repair actions in ticketing systems, using Government-provided tools for Performance and Fault Management.

REQUIRED QUALIFICATIONS

• Experience:
  • 5-10 years’ experience
• Certifications:
  • DoD Approved 8570 Baseline Certification: Category IAT Level II
    • CCNA Security
    • CySA+
    • GICSP
    • GSEC
    • CompTIA Security+ CE
    • SSCP
    • CND
  • Network Administrator / Engineer Certification
  • Computing Environment Certification (one of the following):
    • Cisco Certified Network Associate (CCNA)
    • Another DoD 8570 Certificate
• Clearance: Must possess Top Secret/SCI clearance

Overview

We are seeking a MAC Team Network Engineer to join our team supporting DISA JSP ETM in Arlington, VA.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time, and holidays.

Visit us at www.TekSynap.com.

Apply now to explore jobs with us!

Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Location: Arlington, VA
• Type of environment: Office
• Noise level: Medium
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK AUTHORIZATION/SECURITY CLEARANCE

U.S. Citizen

Top Secret/SCI clearance

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities.