MAC Store Manager- Full Time- MAC Main Place, Santa Ana CA

Estée Lauder Companies; Santa Ana (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Estée Lauder Companies in Santa Ana is seeking an experienced Store/Retail/Counter Manager to lead a dynamic team of Sales Associates, aiming to achieve ambitious sales, service and operational targets. You will coach, develop and drive a high-performing team in a fast-paced prestige beauty environment.

The role requires strategic business planning, customer relationship management, and successful execution of in-store events, with opportunities for career progression within the company’s beauty

Qualifications

• Proven leadership in retail cosmetics or luxury beauty.
• Exceptional, authentic and personalized customer service.
• Experience with setting sales targets, analyzing performance, and scheduling staff.
• Experience in operations including inventory, facilities, and cash reconciliation.
• Proven track record of leading a team to hit sales and service targets.
• Experience creating and executing in-store events.
• Experience with retail point-of-sale software.
• Proficient in Microsoft Office.

Responsibilities

• Lead, coach and develop a team of Sales Associates to achieve sales, customer service and operational targets.
• Own and execute an agile business plan to recruit and retain customers through events and CRM.
• Drive high performance and accountability in a fast-paced retail environment.
• Deliver inspirational, authentic customer experiences and leadership at the point of sale.
• Balance store operations, inventory, and cash handling with strong people management.
• Collaborate with marketing to execute in-store events and customer engagement initiatives.

Skills

Leadership

Customer service

Business planning

Staff scheduling

Retail operations

In-store events

POS software

Microsoft Office

Right to work in country

Job description

Description

We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.

This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail management/assistant retail management experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft office
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview