MAC Endpoint Engineer

Synergis; Atlanta (GA); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life insurance

401k

Commuter benefits

Job summary

Synergis is seeking a Systems Engineer (Mac/Endpoint) to provide back-end configuration, maintenance, and support for workstation and security applications. The role focuses on Mac endpoint management using Jamf, Apple Enterprise Services, ABM, and Microsoft Intune, partnering with security and business stakeholders to deliver reliable endpoint services.

Responsibilities include deploying and testing endpoint services, handling ServiceNow tickets, and supporting security incidents while

Qualifications

• 5+ years administering Jamf, Intune, or other MDM solutions.
• 1+ year IAM experience.
• Advanced scripting skills (bash, Python).
• Experience handling security incidents.
• Strong ability to prioritize work based on severity/criticality.

Responsibilities

• Provide back-end administration and support for Jamf, Apple Enterprise Services, Apple ABM, and Microsoft Intune (and related workstation services).
• Plan and define detailed requirements for new and changing infrastructure/endpoint services.
• Build, package, and prepare applications/configurations for automated deployment and self-service.
• Create and test pilot versions of new or updated endpoint services before broader rollout.
• Review and manage ServiceNow tickets related to Jamf/Mac, updating status and notes in a timely manner.
• Deliver senior-level troubleshooting, incident response, and problem resolution for endpoint platform offerings.
• Create solution documentation to enable Global Help Desk teams to support end users effectively.
• Manage and support endpoint-related security frameworks and practices, including Zscaler and antivirus solutions.

Skills

Jamf

Intune

Mac endpoint management

Bash scripting

Python scripting

Security incidents

Prioritization

MDM solutions

Tools

ServiceNow

Zscaler

ABM

Antivirus

Job description

LOCATION: Atlanta, GA (downtown) - Onsite

ANTICIPATED DURATION: Through end of year +

Synergis W2 only - please note that this role is NOT available for 3rd party submission on C2C or W2

Overview

We’re seeking a Systems Engineer (Mac/Endpoint) to provide back-end configuration, maintenance, and support for workstation and security applications and services. This role will focus heavily on Mac endpoint management and related platforms including Jamf, Apple Enterprise Services, Apple Business Manager (ABM), and Microsoft Intune, partnering closely with security and business stakeholders to deliver reliable, secure endpoint services.

Key Responsibilities

Endpoint Engineering / MDM Administration

• Provide back-end administration and support for Jamf, Apple Enterprise Services, Apple ABM, and Microsoft Intune (and related workstation services).
• Plan and define detailed requirements for new and changing infrastructure/endpoint services.
• Build, package, and prepare applications/configurations for automated deployment and self-service.
• Create and test pilot versions of new or updated endpoint services before broader rollout.
• Review and manage ServiceNow tickets related to Jamf/Mac, updating status and notes in a timely manner.
• Deliver senior-level troubleshooting, incident response, and problem resolution for endpoint platform offerings.

Documentation / Support Enablement

• Create solution documentation to enable Global Help Desk teams to support end users effectively.

Security & Cross-Functional Partnerships

• Manage and support endpoint-related security frameworks and practices, including integrated tools such as Zscaler and antivirus solutions.
• Balance security and usability, partnering with teams to tune policies appropriately.
• Partner with technology owners and stakeholders to support implementation initiatives across business services.
• Support and respond to security incidents impacting endpoint services.
• Reporting, Architecture Coordination, and Continuous Improvement
• Create endpoint reports for stakeholders as requested.
• Evaluate advanced requests for feasibility and provide guidance on approach and outcomes.
• Coordinate and provide feedback on system architecture considerations, including project timing and impacts.
• Stay current on emerging endpoint technologies through ongoing research and learning.

Required Qualifications

• 5+ years administering Jamf, Intune, or other MDM solutions supporting Mac endpoints.
• 1+ year experience in Identity & Access Management (IAM).
• Advanced scripting skills (e.g., bash, Python, and similar).
• Experience handling and supporting security incidents.
• Strong ability to prioritize work based on severity/criticality and business impact.

The hourly pay rate range for this position is $40.00 to $50.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location).

Benefits available to full-time employees:

• medical
• dental
• vision
• disability
• life insurance
• 401k
• commuter benefits

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.