MA Sales Coordinator

Triple-S Management Corp.; Puerto Rico; Presencial; USD 50.000 - 75.000; Jornada completa

Descripción de la vacante

Triple-S Management Corp. is seeking a Sales Operations Support professional to provide administrative support to the sales function, generate regular KPIs, monitor enrollment processes, and escalate urgent issues to appropriate resources.

The role requires collaboration across business units and technology teams to keep sales platforms efficient and accurate. Ideal candidates have a Bachelor’s or Associate’s degree in business or health services administration and 3–5 years of related

Formación

• Bachelor’s degree in Business Administration or Health is required.
• Associate’s degree in Business Administration or Health Services Administration with 3–5 years of related experience is preferred.
• 5+ years of related experience acceptable in lieu of degrees or equivalent experience in health insurance industry could be considered.

Responsabilidades

• Provide daily, weekly & monthly sales and operational reports.
• Monitor flow of customer contacts, sales quotas and trends.
• Coordinate sales representative visits to PCPs and support teams.
• Serve as liaison between business units, technology teams and support teams.
• Provide on-call support to sales team and escalate issues as needed.

Conocimientos

Manages Ambiguity

Action Oriented

Educación

Bachelor's Degree in Business Administration or Health

Associate's Degree in Business Administration or Health Services Administration

Descripción del empleo

At Triple-S, we are committed to providing meaningful job experiences for Valuable People (Gente Valiosa). We strive for excellence in everything we do, from the way we work together to the way we serve our customers.

When you join Triple-S, you will be key to our efforts on delivering high-quality and affordable healthcare as well as contribute to our purpose to enable healthier lives. We serve more than 1 million consumers in Puerto Rico through our Medicare Advantage, Medicaid, Commercial, Life and Property & Casualty Businesses.

JOB SUMMARY

Oversee and provide high quality support for sales’ business operations. Primary responsibilities include providing administrative support to sales; monitoring, analyzing, and reporting KPIs; following up on sales enrollment process; and reporting and tracking issues affecting the sales operations. Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources.

ESSENTIAL FUNCTIONS

• Provide daily, weekly & monthly sales and operational reports.
• Monitor and report the flow of customer contacts, sales quotas and statistical trends.
• Provide functional and technical sales application expertise.
• Manage welcome packages, brochures, and office tools inventories: ensure inventories are always within the established levels and request more materials when threshold levels are reached.
• Digitize paper SOAs and Enrollment forms, as needed.
• Follow-up with clients on sales and ensure the Enrollment process is going smoothly.
• Perform quality checks on sales processes.
• Coordinate sales representative visits to PCPs.
• Be the escalation pointed for all sales support issues.
• Work with sales end-users to minimize impact when production applications fails.
• Provide on-call support to sales team as needed, including but not limited to verifying prospect eligibility and dispositioning SOAs.
• Complete special projects as requested; validating functionalities; analyzing existing applications.
  Identify possible new enhancements for progressively improving sales platforms.
• Make recommendations for strategies to implement in the Sales Department.
• Serve as liaison between business units, technology teams and support teams.
• Monitor business intelligence information and report trends within the company that affect productivity and profitability.
• Work to continually refine & improve all business operations.
• Ensure proper follow-up and documentation in response to all incidents reported.

EDUCATION

• Bachelor's Degree in Business Administration or Health
• Associate's Degree in Business Administration or Health Services Administration

EXPERIENCE

Bachelor’s degree in Business Administration and/or Health, preferable, with one (1) to three (3) years of related experience, preferable in the Health Insurance Industry, or Associates Degree (60-64 college credits) in Business Administration and/or Health with three (3) to five (5) years of related experience, preferable in the Health Insurance Industry. Or at least five (5) years of this work experience in lieu of.

LICENSES AND CERTIFICATIONS

• None required

COMPETENCIES

• Manages Ambiguity
• Action Oriented

It is company policy to seek for the qualified applicants for positions throughout the company without distinction of race, color, national origin, religion, sex, gender identity, real or perceived sexual orientation, civil status, social condition, political ideologies, age, physical or mental disability, veteran status or any other characteristic protected by law. Drug-free company.

Equality Employment Opportunity/Affirmative Action for People with Disabilities/Veterans. Employer with E-Verify to verify the eligibility of employment of all the new employees.