MA/LPN Clinical Care Coordinator

Aylo Health Services, Inc.; Canton (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An innovative healthcare provider is seeking a Level II Certified Medical Assistant or Licensed Practical Nurse to join their dynamic team. This role is pivotal in managing patient encounters and ensuring a seamless clinical experience. You will be responsible for facilitating communication between patients and providers, handling e-prescriptions, and ensuring timely processing of diagnostic imaging and labs. This position offers the chance to make a significant impact in patient care while working in a supportive and collaborative environment. If you are passionate about healthcare and dedicated to providing exceptional patient experiences, this opportunity is for you.

Benefits

Medical Insurance

Vision Insurance

Company-Paid Child Care

401(k) with Company Match

Dependent Care Flexible Spending Account

Company-Paid Life Insurance

Qualifications

• 5+ years of experience in a clinical private practice setting.
• Completion of an accredited Medical Assistant Program.

Responsibilities

• Manage patient care and provider relations effectively.
• Ensure timely communication of test results to patients.

Skills

Patient Care Management

Communication Skills

Organizational Skills

EMR Experience

Problem-Solving Skills

Education

High School Diploma or Equivalent

Medical Assistant Certification

Tools

eClinicalWorks

Job description

Job Title: Level II Certified Medical Assistant / Licensed Practical Nurse

The Level II Certified Medical Assistant will be assigned to one of Aylo Health’s Clinical offices and is responsible for managing encounters and the clinical relationship between provider and patient, while driving a best-in-class patient experience. Responsibilities include, but are not limited to, ensuring efficient patient care processes.

The Level II Certified Medical Assistant / Licensed Practical Nurse serves as a key member of the Care Team for a designated office, assisting with post-visit communications and workflows to facilitate quality healthcare and an excellent patient experience. This includes ensuring patient diagnostic imaging, labs, prescriptions, and other activities are processed timely and accurately, following the providers’ instructions.

ESSENTIAL FUNCTIONS:

1. Initiate outgoing calls to patients with pending post-visit care
2. Manage patient care and provider relations
3. Manage turnaround time for encounters
4. Serve as a point of escalation for a Level I Clinical MA
5. Receive and process e-prescription requests from the pharmacy
6. Call-in and submit patient medication to pharmacy as instructed by provider
7. Contact insurance companies to receive prior authorization for medication
8. Correspond with providers through electronic medical record system (eClinicalWorks) regarding patient activity
9. Answer patient inquiries regarding general medical questions
10. Obtain necessary personal and clinical information from patients
11. Accurately document telephone encounters
12. Receive test results from providers through telephone encounters
13. Contact patients by phone in a timely manner, ensuring test results are conveyed accurately and privately, following all HIPAA regulations as instructed by the patient record
14. Perform other duties as assigned

QUALIFICATIONS REQUIRED:

• High School graduate or equivalent education
• Proven history of delivering a positive patient experience
• Completion of an accredited Medical Assistant Program with a current Medical Assistant Certification/Registration
• 5+ years’ work experience in a clinical private practice setting with EMR experience
• Ability to work quickly and efficiently to initiate a high volume of outgoing calls
• Demonstrated ability to organize, coordinate, prioritize, and facilitate multiple ongoing tasks
• Professional verbal and written communication skills
• Ability to work independently or as part of a team
• Must be able to report to work as scheduled without delay, including rotating evening shifts until 7pm
• Professional appearance and positive attitude
• Excellent communication and problem-solving skills

EMPLOYEE BENEFITS:

We offer our employees a comprehensive benefits package that includes:

• Medical insurance with prescription drug coverage
• Vision insurance
• Company-paid child care
• Company-paid basic life insurance
• 401(k) with company match
• Dependent Care Flexible Spending Account