MA/Front Desk Specialist- Central Clinic

Angel Kids Pediatrics; Jacksonville (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Angel Kids Pediatrics, the largest pediatric clinic in Jacksonville, seeks a full-time Front Desk/Medical Assistant to serve as the first contact for patients and perform MA duties. The role rotates between front desk and clinical tasks, including patient intake, appointments, and insurance verification.

Front Desk/MA handles calls, scheduling, greeting patients, collecting payments, and maintaining medical records. Strong communication, organization, and professionalism are essential.

Qualifications

• Excellent written and oral communication skills.
• Versatility, flexibility, and ability to handle changing priorities.
• Acute attention to detail.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Excellent customer service skills.
• Ability to follow written and verbal instructions.
• Professional appearance and demeanor.

Responsibilities

• Answers, screens, and directs calls on multiline phone system.
• Schedules patient appointments.
• Clears Faxes each morning and delivers to practitioner.
• Greets patients and directs them to the appropriate area.
• Performs general clerical duties (filing, photocopying, etc.).
• Collects co-pays and outstanding balances.
• Inputs patient information into the computer system and verifies insurance.
• Maintains reception area and medical supplies inventory.
• Resolves patient questions with courtesy and professionalism.
• Maintains OSHA standards and universal precautions in patient areas.

Skills

Communication skills

Multitasking

Customer service

Attention to detail

Professional demeanor

Bilingual (advantage)

Education

High school diploma/GED

MOA Certificate

Job description

Job Description: Front Desk Specialist/ Medical Assistant

Reports to: Office manager

Summary: As the largest pediatric clinic in Jacksonville, serving 10 locations with nearly 45,000 patients, Angel Kids Pediatrics believes that caring for children is a continual process, and should not limited to just doctor office visits during regular business hours. We believe that by providing excellent medical care in a family and community-based environment that we can grow healthy children who will become healthy adults. We uphold the highest standards of a patient-centered medical home that provides quality, personalized and effective medical care as if each family was part of our own

Equity, innovation, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive team environment.

Angel Kids Pediatrics is seeking a full-time Front Desk, to join our team located in Jacksonville.

This position is responsible for serves as initial contact for all patients visiting office as well as Medical Assistant duties and responsibilities. This role would rotate daily/ weekly to perform the tasks of both roles.

DUTIES AND RESPONSIBILITIES

• Answers, screens, and directs calls on multiline phone system; takes detailed messages and/or forwards telephone calls to appropriate practitioner, voice mail, or pager.
• Schedules patient appointments.
• Clears Faxes each morning and delivers to appropriate practitioner.
• Meets and greets patients; announces, directs, and/or escorts to appropriate area.
• Composes and types routine correspondence as required.
• Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required.
• Collects co pays deductibles and all outstanding balances.
• Orders and maintains supplies, arranges for equipment maintenance, and keeps reception area organized.
• Inputs patient information and demographics into computer system.
• Validates insurance, and PCP.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
• Greets, receives, and prepares patients for appointments and procedures; measures and records vital signs and other relevant patient information.
• Responds to patient questions either in person or by phone in a courteous and professional manner.
• Assists in resolving patient concerns or complaints, utilizing sound judgment and referring issues to management when necessary.
• Maintains nursing stations and examination areas in accordance with OSHA standards and Universal Precautions procedures.
• Maintains inventory of medical supplies and materials and reports shortages as needed.
• Receives and screens telephone calls and directs them appropriately.
• Exhibits a high degree of courtesy, tact, and professionalism when interacting with patients, families, and other healthcare professionals.
• Adjusts to fluctuating peaks in patient flow, acuity, and operational demands while maintaining quality patient care.
• Reviews and records vaccine documentation, including vaccine reconciliation and verification.
• Performs other related duties as assigned by management.

QUALIFICATIONS

• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail
• Strong organizational, problemsolving, and analytical skills
• Ability to manage priorities and workflow
• Excellent customer service skills
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Bilingual skills a plus.

Education and Experience

• High school diploma/GED

Preferred Education and Experience

• Medical Receptionist: 1 year (Required)
• Checkout: 1 year (Preferred)
• Insurance Verification: 1 year (Required)
• MOA Certificate from accredited program

Equal Employment Opportunity

It is the policy of AKP to provide equal employment opportunity to all employees and applicants for employment and not to discriminate on any basis prohibited by law, including race, color, sex, age, religion, ancestry, national origin, marital status, veteran status, or other legally protected group status. It is our intent and desire that equal employment opportunities will be provided in employment, recruitment, selection compensation, benefits, promotion, demotion, layoff, termination and all other terms and conditions of employment. AKP is committed to this policy and its enforcement

Additional Duties

Travel: Travel is primarily local during the business day

Supervisory Responsibility: None

Work Environment

This position operates in a professional medical office environment. This profession also operates in a fast paced, highly customer service environment, working with children and family or guardians. This role routinely uses standard office equipment such as laptops and computers as well as medical equipment.

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use a keyboard, handle or feel objects, or controls; reach with hands and arms; balance; stoop, kneel. The employee must occasionally lift or move up to 20 pounds. Exposure to bloodborne and airborne pathogens or infectious materials. Frequent loud noise such as crying, yelling or screaming.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 8 p.m. and Saturday and Sunday 8:45 a.m. to 4 p.m. This position will require weekend and holiday hours at certain locations.