M365 & Google Workspace Cloud Administrator

ucumberlands; Williamsburg (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

University of the Cumberlands is seeking a Microsoft 365 Administrator to manage the organization’s cloud environment, including Exchange Online, Teams, SharePoint, and OneDrive. You will handle user provisioning, licensing, and mail flow, while delivering consistent end-user support and maintaining security configurations.

The role supports a campus-wide IT service model with opportunities to collaborate on cloud integration efforts and policy improvements. On-site work is required.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Experience administering Microsoft 365 environments in an enterprise or university setting.
• Knowledge of Exchange Online, Microsoft Entra ID (Azure AD), Microsoft Teams, SharePoint Online, and OneDrive.
• Experience with user account provisioning, mailbox administration, and licensing management.
• Experience troubleshooting Microsoft 365 services and supporting end users.
• Strong customer service, communication, and problem-solving skills.

Responsibilities

• Administer and maintain the Microsoft 365 tenant, including Exchange Online, Entra ID, Teams, OneDrive, SharePoint Online, and related services.
• Provision, modify, and deprovision user accounts, licenses, and mailboxes.
• Monitor service health and coordinate resolutions with support teams and Microsoft.
• Implement and maintain security and compliance settings for Microsoft 365.
• Assist with identity management, authentication, and access control (MFA, conditional access).
• Maintain documentation and knowledge base articles related to Microsoft 365 administration.
• Provide daily end-user support for Microsoft 365 incidents and service requests.
• Assist with Google Workspace administration as needed.
• Participate in system upgrades, migrations, and projects.

Skills

Customer service

Problem solving

Team collaboration

Documentation

Education

Bachelor’s degree in Information Technology or related field

Tools

Microsoft 365

Exchange Online

Entra ID / Azure AD

Teams, SharePoint Online, OneDrive

PowerShell scripting

Job description

University of the Cumberlands is seeking a Microsoft 365 Administrator to manage the organization’s cloud environment, including Exchange Online, Teams, SharePoint, and OneDrive. You will handle user provisioning, licensing, and mail flow, while delivering consistent end-user support and maintaining security configurations.

The role supports a campus-wide IT service model with opportunities to collaborate on cloud integration efforts and policy improvements. On-site work is required.