M365 Enterprise Solutions Engineer

Insight Global; Tampa (FL); Hybrid; USD 110,000 - 140,000; Part time

Benefits offered by this job

Hybrid work schedule

Job summary

Insight Global is seeking a M365 Enterprise Solution Engineer to serve as the operational lead for the client's Microsoft 365 environment, supporting 14,000+ users globally. You will troubleshoot advanced issues, monitor Teams, SharePoint, OneDrive, Power Platform and Copilot, ensure governance, manage licensing and platform administration, and coordinate with IT leaders on recommendations.

You will document processes, create knowledge articles, and contribute to enterprise AI initiatives,

Qualifications

• 4-5 years of experience with M365 platform administration across SharePoint Online, Teams, OneDrive, Exchange, and Power Platform in a large enterprise environment (10,000+ users preferred).
• Power Platform administration including Power Apps, Power Automate, Copilot Studio, DLP policies, and environment provisioning.
• AvePoint Cloud Governance experience or similar workspace lifecycle management tooling.
• Microsoft Purview familiarity DLP, Sensitivity Labels, Retention Policies.
• Entra ID (Azure AD) working knowledge security groups, dynamic groups, app registrations.
• ServiceNow ticket management and KB article authoring.
• Strong documentation skills ability to create SOPs, technical procedures, and knowledge base articles that are clear and actionable for L1/L2 audiences.
• Excel proficiency for tracker maintenance, data analysis, and reporting.
• Ability to independently investigate and troubleshoot M365 platform issues, assess impact, and formulate recommendations.
• Strong written communication this role communicates via email, Teams, and ServiceNow with stakeholders across global Bus. - Multi-geo M365 tenant experience is a plus.
• Experience in a high volume MSP environment.

Responsibilities

• Administer M365 across SharePoint Online, Teams, OneDrive, Exchange, and Power Platform in a large enterprise.
• Manage Power Platform administration including Power Apps, Power Automate, Copilot Studio, DLP policies, and provisioning.
• Utilize AvePoint Cloud Governance or similar tooling for workspace lifecycle management.
• Apply Microsoft Purview DLP, sensitivity labels, and retention policies.
• Work with Entra ID/Azure AD security groups, dynamic groups, and app registrations.
• Create and maintain SOPs, technical procedures, and knowledge base articles.
• Excel-based tracking, data analysis, and reporting.
• Document processes and contribute to governance and enterprise AI initiatives.
• Collaborate with IT leadership and stakeholders across multiple geos.
• Provide escalation support and hands-on troubleshooting for M365 issues.

Skills

M365 administration

SharePoint Online

Teams

OneDrive

Power Platform

Power Apps

Power Automate

Copilot Studio

DLP policies

Environment provisioning

AvePoint governance

Purview DLP

Sensitivity labels

Retention policies

Entra ID / Azure AD

Security groups

App registrations

ServiceNow

KB article writing

Documentation

SOPs

Excel

Data analysis

Troubleshooting M365

Written communication

Multi-geo tenant

MSP experience

High-volume environment

Tools

AvePoint Governance

ServiceNow

Microsoft Purview

Azure AD / Entra ID

Job description

Job Description

A client of Insight Global is looking for a M365 Enterprise Solution Engineer to join their team. Day to day, this person serves as the operational lead for the clients Microsoft 365 environment, supporting more than 14,000 employees globally. They spend their time troubleshooting complex user and platform issues that have been escalated beyond the Help Desk, monitoring the health and performance of Microsoft tools like Teams, SharePoint, OneDrive, Power Platform, and Copilot, and ensuring governance processes are being followed. They review new Microsoft features and service updates, assess potential impacts to the business, manage licensing and platform administration activities, and coordinate with IT leaders on recommendations and next steps. In addition, they document processes and create knowledge articles to improve support efficiency, while also contributing to strategic initiatives such as AI/Claude adoption, collaboration platform enhancements, governance improvements, and other enterprise technology projects. This role is hybrid 2-3 days in the office and must be local to Chicago, Detroit, Tampa, Seattle, or Housten. This role is a 6- month contract.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 4-5 years of experience with M365 platform administration across SharePoint Online, Teams, OneDrive, Exchange, and Power Platform in a large enterprise environment (10,000+ users preferred).
• Power Platform administration including Power Apps, Power Automate, Copilot Studio, DLP policies, and environment provisioning.
• AvePoint Cloud Governance experience or similar workspace lifecycle management tooling.
• Microsoft Purview familiarity DLP, Sensitivity Labels, Retention Policies.
• Entra ID (Azure AD) working knowledge security groups, dynamic groups, app registrations
• ServiceNow ticket management and KB article authoring.
• Strong documentation skills ability to create SOPs, technical procedures, and knowledge base articles that are clear and actionable for L1/L2 audiences.
• Excel proficiency for tracker maintenance, data analysis, and reporting.
• Ability to independently investigate and troubleshoot M365 platform issues, assess impact, and formulate recommendations.
• Strong written communication this role communicates via email, Teams, and ServiceNow with stakeholders across global Bus. - Multi-geo M365 tenant experience is a plus.
• Experience in a high volume MSP environment.