M365 Collaboration Services Lead

General Dynamics Information Technology, Inc.; Arlington (VA); On-site; USD 111,000 - 150,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility team

Paid education & certifications

Cutting-edge technology

Paid vacation & holidays

Job summary

General Dynamics Information Technology seeks a Collaboration Service Delivery Lead (M365) to oversee enterprise M365 platforms in a fast-paced federal environment, guiding large, multi-location teams and ensuring security, reliability, and customer satisfaction.

The role requires ITIL foundations, 5+ years in cloud engineering, strong leadership and communication, and the ability to translate business needs into technical designs while coordinating across offices in Arlington, VA and beyond.

Qualifications

• Bachelor of Science in Computer Science or Engineering, or 4 years of equivalent technical work experience.
• ITIL v4 or ITIL v5 Foundation certification required.
• 5+ years as an engineer or developer in Microsoft’s cloud environment.
• 2+ years as an engineer or developer on Microsoft’s M365 platform.
• Proficiency with PowerShell automation and M365 security capabilities.
• Strong verbal and written communication and leadership skills.
• U.S. Citizenship and a background investigation are required; must have a current clean financial background.

Responsibilities

• Engineer and develop solutions across Microsoft’s M365 platform, including core services and integrations.
• Build, deploy, and support solutions within Microsoft’s cloud environment.
• Administer and enhance M365 online services such as Exchange Online, Teams, and Entra ID.
• Design and implement solutions leveraging Microsoft Graph API for automation, integration, and data access.
• Apply ITIL standards and best practices to maintain a highly available and well‑governed operational environment.
• Translate business requirements into technical designs, specifications, and implementation plans.
• Lead systems engineering activities supporting a large, complex enterprise infrastructure.
• Contribute technical expertise within a managed-services IT environment to improve service delivery and customer satisfaction.

Skills

Collaboration

IT Systems

Managed Services

Education

Bachelor of Science in Computer Science or Engineering

Tools

PowerShell

Job description

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Collaboration, Information Technology (IT) Systems, Managed Services Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes

Job Description:

GDIT seeks a Collaboration Service Delivery Lead (M365) for our federal client who will provide oversight in areas Microsoft’s M365 Platform in a high volume, fast paced environment. Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills. The successful candidate will also have experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement, and quality. This role will manage the day-to-day work activities of the team, including timelines, customer experience, and relationship management, and prioritizing and allocating workflow. The successful candidate will also provide a productive and motivating working environment and address any issues/disputes from customers or clients.

Transform technology into opportunity as a Collaboration Lead with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Collaboration Lead you will help ensure today is safe and tomorrow is smarter.

HOW YOU WILL MAKE AN IMPACT

Engineer and develop solutions across Microsoft’s M365 platform, including core services and integrations. Build, deploy, and support solutions within Microsoft’s cloud environment, ensuring secure, scalable, and efficient operations. Administer and enhance M365 online services such as Exchange Online, Teams, and Entra ID, ensuring reliability and performance. Design and implement solutions leveraging Microsoft Graph API for automation, integration, and data access. Apply ITIL standards and best practices to maintain a highly available and well‑governed operational environment. Translate business requirements into technical designs, specifications, and implementation plans. Lead systems engineering activities supporting a large, complex enterprise infrastructure. Contribute technical expertise within a managed-services IT environment to improve service delivery and customer satisfaction.

WHAT YOU’LL NEED TO SUCCEED

Bachelor of Science in Computer Science or Engineering, or 4 additional years of equivalent technical work experience. ITIL v4 Foundation or ITIL v5 Foundation certification is required by the customer to be considered for this role. 5+ years of demonstrable experience as an engineer or developer in Microsoft’s cloud environment. 2+ years of demonstrable experience as an engineer or developer on Microsoft’s M365 platform. Proficiency with PowerShell automation and M365 security capabilities. Skill in configuring DLP, MFA, Conditional Access, and Defender for M365. Outstanding leadership and organizational skills. Excellent troubleshooting, documentation, and collaboration abilities. Comfort working with unknown variables and adapting to ad‑hoc changes. Strong verbal and written communication skills, with the ability to clearly explain complex technical concepts to users with varying skill levels. Ability to balance multiple priorities in a fast‑paced, high‑demand environment. U.S. Citizenship and a background investigation are required; must have a current clean financial background. Must demonstrate strong technical skills, the right mindset for success, dedication, and commitment.

Location:

Onsite in Arlington, VA. Candidate must reside within the DC/MD/Northern VA area.

U.S. Citizenship and a background investigation are required; must have a current clean financial background. The role requires flexibility to support issues or planned activities after hours, weekends and holidays as needed. Successful candidate must possess and be able to demonstrate technical skills and engineering attitude for success, dedication and commitment.

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting‑edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $111,155 - $150,385. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA VA Arlington Additional Work Locations:

Total Rewards at GDIT

• Medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post‑tax dollars up to the IRS annual limits and receive a company match.
• Full flex work weeks where possible.
• Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• Short and long‑term disability benefits.
• Life, accidental death and dismemberment.
• Personal accident.
• Critical illness.
• Business travel and accident insurance.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission‑ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.

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