M365 Cloud Engineer II

Sallie Mae; Virginia (MN); On-site; USD 115,000 - 145,000; Full time

Job summary

Sallie Mae is seeking a Senior Microsoft 365 Cloud Engineer to join our Workplace Engineering team. You will be responsible for the architecture, implementation, administration, governance, and operational support of the Microsoft 365 platform, including Exchange Online, SharePoint Online, Power Platform, Power BI, and Copilot.

The role requires deep technical expertise in Microsoft cloud services, with a focus on automation, security, compliance, and operational excellence.

Responsibilities

• Design, implement, and support enterprise Microsoft 365 services.
• Administer and optimize Exchange Online, SharePoint Online, OneDrive, Teams, Power Platform, and Copilot environments.
• Develop and maintain operational standards, governance controls, and platform roadmaps.
• Evaluate and implement new Microsoft 365 features to improve productivity and collaboration.
• Provide Tier 3 technical support and escalation for complex platform issues.

Skills

Cloud engineering

Automation

Security

Compliance

Operations

Education

Bachelor's degree in a related field

Tools

Exchange Online

SharePoint Online

OneDrive

Teams

Power Platform

Power BI

Microsoft 365 Copilot

Job description

When you join Sallie Mae, you become a champion for all students.

We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.

We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking 'why not?' when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

Sallie Mae is seeking a highly skilled and motivated Senior Microsoft 365 Cloud Engineer to join our Workplace Engineering team. This role is responsible for the architecture, implementation, administration, governance, and operational support of the Microsoft 365 platform, including Exchange Online, SharePoint Online, Microsoft Power Platform, Power BI, and Microsoft 365 Copilot .

The ideal candidate will possess deep technical expertise across Microsoft cloud services and a strong background in automation, security, compliance, and operational excellence. This individual will partner with business stakeholders, security teams, architects, and vendors to deliver innovative collaboration, productivity, and AI-powered solutions that support Sallie Mae's digital workplace strategy. The Senior M365 Cloud Engineer will play a key role in enabling secure adoption of emerging Microsoft technologies while ensuring compliance with financial services regulatory requirements.

What You'll Do

• Design, implement, and support enterprise Microsoft 365 services.
• Administer and optimize Exchange Online, SharePoint Online, OneDrive, Teams, Power Platform, and Copilot environments.
• Develop and maintain operational standards, governance controls, and platform roadmaps.
• Evaluate and implement new Microsoft 365 features and capabilities to improve employee productivity and collaboration.
• Provide Tier 3 technical support and escalation assistance for complex platform issues.

Exchange Online Administration

• Manage Exchange Online architecture, mail flow, messaging security, transport rules, mail routing, and mailbox lifecycle processes.
• Configure and support retention policies, email compliance requirements, and messaging governance controls.
• Troubleshoot advanced issues involving client connectivity, mail delivery, authentication, and hybrid integrations.
• Monitor messaging service health, capacity, and performance.

SharePoint Online Engineering

• Design and administer SharePoint Online sites, information architecture, permissions models, and content governance policies.
• Partner with business units to optimize collaboration, document management, and knowledge-sharing solutions.
• Implement governance controls for site provisioning, external sharing, lifecycle management, and data protection.
• Support migrations, modernization initiatives, and platform optimization efforts.

Power Platform & Power BI

• Design, build, and support solutions leveraging: Power Apps Power Automate Power BI Dataverse
• Develop automation solutions that improve business efficiency and reduce manual processes.
• Create dashboards, reports, and executive-level analytics that support operational and strategic decision-making.
• Establish Power Platform governance, security, and environment management practices.

Microsoft 365 Copilot & AI Enablement

• Support deployment, administration, and governance of Microsoft 365 Copilot.
• Partner with business leaders to identify and implement AI-driven productivity use cases.
• Configure Copilot controls, permissions, and policy settings to ensure secure and compliant use.
• Evaluate and support Copilot agents, Copilot Studio solutions, and future Microsoft AI capabilities.
• Monitor adoption, usage trends, and business value realization metrics.
• Provide guidance on A