M&R Assistant Manager

ZIM Integrated Shipping Services; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

ZIM Integrated Shipping Services is seeking a senior M&R/Repair Policy Manager to implement and oversee repair programs across the CCA District ports and depots. You will coach district staff, monitor costs, approve estimates, and maximize third-party collections consistent with ZIM’s Code of Practice.

Responsibilities include guiding operations, ensuring policy adherence, reviewing vendor contracts, and driving continuous improvement in repair performance to support efficient maritime logistics.

Qualifications

• Bachelor’s degree (B.A.) or 3–5 years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of IICL standards for container, chassis, reefer and genset repair methodologies; industry repair time tariffs and part prices
• Knowledge of Microsoft Outlook and Microsoft Office applications
• Experience in marine/terminal operations, customer service and logistics (equipment control, intermodal and M&R) preferred
• Industry knowledge: strong technical background with knowledge of M&R practices and conventions (IICL, UIIA, AAR)

Responsibilities

• Provide guidance and coaching to District staff on M&R matters.
• Communicate, implement, and monitor District goals/targets.
• Monitor cost saving goals/targets as realistic and achievable.
• Represents the company in local litigation matters as required.
• Ensure staff hiring, training and retention; take corrective action as needed.
• Manage day-to-day staff activities in accordance with regulations.
• Create and sustain open communication that supports staff efficiency.
• Strategically plan District manpower to support goals.
• Provide direction to staff through knowledge of terminal and depot processes.
• Explain and ensure understanding of ZIM repair policies by staff and vendors.
• Conduct weekly discussions with staff on trends and equipment use.
• Monitor KPIs and provide feedback.
• Review in-service repair estimates and approve as required.
• Control 3rd party billing processes per ZIM Code of Practice to maximize invoicing and collections.
• Drive continuous improvement by identifying and rectifying service shortfalls.
• Weekly interaction with agency operators.
• Conduct audits to ensure adherence to repair policies.
• Review and approve local vendor contracts.

Skills

M&R knowledge

Industry standards knowledge

Staff coaching

Stakeholder communication

Education

Bachelor’s degree or 3–5 years related experience

Tools

Microsoft Outlook

Microsoft Office

Job description

Main purpose of the role:

Implement and oversee ZIM’s repair policy and performance throughout the CCA District ports and vendors in depots. Monitor M&R activity throughout the District; ensuring cost control, approval of estimates to authorized limits, and the proper use of ZIM’s M&R data system and applying ZIM’s Code of Practice to maximize the collection of 3rd party damages.

Implement and oversee ZIM’s repair policy and performance throughout the CCA District ports and vendors in depots. Monitor M&R activity throughout the District; ensuring cost control, approval of estimates to authorized limits, and the proper use of ZIM’s M&R data system and applying ZIM’s Code of Practice to maximize the collection of 3rd party damages.

Main Tasks:

• Provide guidance and coaching to District staff on M&R matters through weekly team meetings and one-on-one mentoring.
• Communicate, implement, and monitor District goals/targets in line with company business/financial objectives.
• Monitor and ensure cost saving goals/targets are realistic and achievable.
• Represents the company in matters involving local litigation as required.
• Ensure we hire, train, and retain the best people possible. Take corrective action where needed.
• Manage day to day staff activities in accordance with Company, Union or local regulations.
• Create and sustain open communication that supports staff efficiency.
• Strategically plan the utilization of the District manpower in support of organizational goals and responsibilities.
• Provide direction to staff through shared knowledge of terminal & depot processes.
• Provide guidance and explanation of ZIM repair policies. Ensure these policies are understood and followed precisely by staff & vendors.
• Conduct weekly discussions with staff involving current trends and equipment use.
• Monitor KPI’s & provide feedback.
• Review in service repair estimates, and revise or approve as required.
• Control 3rd Party billing processes via ZIM’s Code of Practice. Maximize invoicing and collections.
• Drive continuous improvement by proactively identifying and rectifying service shortfalls before they adversely affect the customer, wherever possible.
• Weekly interaction with agency operators.
• Conduct audits to ensure ZIM’s repair policies are being followed.
• Request and review local vendor contracts.

Requirements:

• Bachelor’s degree (B.A.) from a four-year college or university; or 3 to 5 years related experience and/or training; or equivalent combination of education and experience.
• Working knowledge of industry standards “IICL” International Institute of Container Lessors regarding container, chassis, reefer and genset repair methodology. Knowledge of acceptable industry repair task time tariffs and part prices
• Knowledge of Microsoft Outlook, Microsoft Office
• Experience in marine and/or terminal operations, customer service and logistics (equipment control, intermodal and M&R) preferred.
• Industry Knowledge: strong technical background with knowledge of best industry M&R practices, standards and conventions, including but not limited to IICL, UIIA and AAR.