M&R Assistant Manager

ZIM Integrated Shipping Services Ltd.; Miami (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

ZIM Integrated Shipping Services Ltd. in Florida is seeking a dedicated M&R Policy Lead to implement and oversee repair policy across the CCA District ports and depots.

You will monitor maintenance and repair activity, approve estimates, and ensure proper use of ZIM’s data systems to maximize third-party damage recovery. The role requires guiding district staff, aligning goals with financial objectives, and driving cost savings.

Qualifications

• Bachelor’s degree or 3–5 years related experience.
• Working knowledge of IICL repair standards.
• Experience with M&R in marine/terminal operations is preferred.

Responsibilities

• Provide guidance and coaching to District staff on M&R matters.
• Communicate, implement, and monitor District goals/targets in line with company objectives.
• Monitor and ensure cost saving goals/targets are realistic and achievable.
• Represents the company in matters involving local litigation as required.
• Ensure we hire, train, and retain the best people possible; take corrective action where needed.
• Manage day to day staff activities in accordance with Company, Union or local regulations.
• Create and sustain open communication that supports staff efficiency.
• Strategically plan the utilization of the District manpower in support of organizational goals.
• Provide direction to staff through knowledge of terminal & depot processes.
• Provide guidance and explanation of ZIM repair policies; ensure compliance by staff & vendors.
• Conduct weekly discussions with staff on trends and equipment use.
• Monitor KPI’s & provide feedback.
• Review in service repair estimates, and revise or approve as required.
• Control 3rd Party billing processes per Code of Practice to maximize invoicing and collections.
• Drive continuous improvement by identifying and rectifying service shortfalls.

Skills

M&R knowledge

Leadership

Staff coaching

Project management

Communication

Education

Bachelor’s degree (B.A.)

Tools

Microsoft Outlook

Microsoft Office

Job description

Main purpose of the role: Implement and oversee ZIM’s repair policy and performance throughout the CCA District ports and vendors in depots. Monitor M&R activity throughout the District; ensuring cost control, approval of estimates to authorized limits, and the proper use of ZIM’s M&R data system and applying ZIM’s Code of Practice to maximize the collection of 3rd party damages.

Main Tasks:

• Provide guidance and coaching to District staff on M&R matters through weekly team meetings and one‑one mentoring.
• Communicate, implement, and monitor District goals/targets in line with company business/financial objectives.
• Monitor and ensure cost saving goals/targets are realistic and achievable.
• Represents the company in matters involving local litigation as required.
• Ensure we hire, train, and retain the best people possible. Take corrective action where needed.
• Manage day to day staff activities in accordance with Company, Union or local regulations.
• Create and sustain open communication that supports staff efficiency.
• Strategically plan the utilization of the District manpower in support of organizational goals and responsibilities.
• Provide direction to staff through shared knowledge of terminal & depot processes.
• Provide guidance and explanation of ZIM repair policies. Ensure these policies are understood and followed precisely by staff & vendors.
• Conduct weekly discussions with staff involving current trends and equipment use.
• Monitor KPI’s & provide feedback.
• Review in service repair estimates, and revise or approve as required.
• Control 3rd Party billing processes via ZIM’s Code of Practice. Maximize invoicing and collections.
• Drive continuous improvement by proactively identifying and rectifying service shortfalls before they adversely affect the customer, wherever possible.
• Weekly interaction with agency operators.
• Conduct audits to ensure ZIM’s repair policies are being followed.
• Request and review local vendor contracts.

Requirements

Bachelor’s degree (B.A.) from a four-year college or university; or 3 to 5 years related experience and/or training; or equivalent combination of education and experience. Working knowledge of industry standards “IICL” International Institute of Container Lessors regarding container, chassis, reefer and genset repair methodology. Knowledge of acceptable industry repair task time tariffs and part prices Knowledge of Microsoft Outlook, Microsoft Office Experience in marine and/or terminal operations, customer service and logistics (equipment control, intermodal and M&R) preferred. Industry Knowledge: strong technical background with knowledge of best industry M&R practices, standards and conventions, including but not limited to IICL, UIIA and AAR.

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Logistics teams serve nearly 500 locations for sufficient, timely, and cost-effective container availability.

Logistics interface with more than 100 suppliers to guarantee that containers are at the right place at the right time, while ensuring their safety, quality and technological advancement.