LVR Representative - Kent WA

CHEP USA; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

CHEP Low Volume Recovery (LVR) Representative position based in Kent, Washington. You will perform multiple daily deliveries and collections, optimize routes and volumes, and collaborate with internal teams to grow the LVR program.

The role emphasizes safety, data reporting, and operational improvements, with opportunities to train teammates and partners across functions. Qualifications include lifting 65 lbs regularly, a clean driving record, and the ability to obtain a DOT medical card.

Qualifications

• Must lift 65 lbs regularly.
• Clean driving record.
• Must obtain and maintain a DOT medical card with no restrictions.
• Able to execute and optimize provided delivery/collection routes.
• Strong communication skills.

Responsibilities

• Operate a CHEP-owned box truck in compliance with DOT regulations and CHEP safety.
• Execute deliveries and collection of pallets at designated locations.
• Document delivery/collection data and report issues to LVR support.
• Develop and implement improved processes to boost efficiency in LVR operations.
• Lead peers and train teammates on new processes.

Skills

DOT Regulations

Basic Microsoft Office

Languages: English

Relationship building

Tools

Routing Management Apps/Software

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description Key Responsibilities May Include:

• Operate a CHEP-owned box truck (or similar equipment) in full compliance with safety regulations and CHEP standards.
• Execute efficient delivery and collection of pallets and other assets at designated locations.
• Document and report findings on site conditions and recovery challenges, ensuring accuracy and timely updates to internal systems.
• Collaborate with team members to develop and implement improved processes, focusing on key performance areas within LVR operations.

Low Volume Recovery Representative (LVR Representative) Position Purpose

The CHEP LVR Representative will be responsible for executing multiple less-than-truckload deliveries and collections daily. They will be responsible for route and volume optimization through the development of customer and internal support partnerships. They will be actively involved in the development and implementation of key growth components of the CHEP LVR (Low Volume Recovery) Program. This will include partnering with multiple internal functions, building, and executing project plans as well as leading teammates through training of new processes.

Daily Reporting Location Kent, Washington

Scope

Number of Countries: 1

Number of Locations: 100+ Customer Locations

Major/Key Accountabilities

• Operate a CHEP owned box truck (or similar equipment) in compliance with all DOT (Department of Transportation) Regulations and CHEP Safety requirements
• Execute deliveries and collection of empty pallets (and possibly other assets) at locations provided by CHEP as efficiently as possible
• Work with local customers on program compliance to drive efficiencies and increase collection volumes
• Document all delivery and collection data (times, mileages, volumes, customer comments, etc.) and communicate to CHEP LVR support personnel
• Visit potential collection locations to explain the CHEP LVR Program, gather data/information with the goal being adding locations to the Program’s customer base
• Develop, communicate, and implement improved processes focusing on key performance areas within the LVR operations
• Partner with internal resources to build and execute project plans
• Serve as a resource and trainer for LVR Representatives on key performance areas

Measures

• DOT & Safety Compliance
• On Time Performance/Customer Service Levels
• Operational Cost Optimization
• Total Pallets Delivered/Collected
• Customer/Location Growth
• LVR Program Cost Performance
• Authority/ Decision Making
• Customer Issue Resolution
• Delivery/Collection Prioritization
• Working Autonomously
• Working within a Matrix Environment

Key contacts

• Internal: Asset Recovery Reps LVR Coordinators Customer Service Field Reps Service Center/Operations Supervisors, Clerks and Managers
• External: Key Retail & Manufacturing Customers (Local level) NPDs (Local level) Potential Customers (Local Level)

Qualifications

• Willing to lift 65 lbs. on a regular basis
• Must have a clean driving record
• Must be able to obtain and maintain a DOT medical card with no restrictions
• Able to execute and optimize provided delivery/collection routes
• Strong communication skills
• On-the-fly
• Problem Solving
• Comfortable working autonomously
• Able to develop relationships with new customers
• Strong Analytical skills
• Able to lead peers

Experience

• Multi-stop driving
• DOT & Safety Compliance
• Ownership
• Route Optimization/Management
• Local Customer Relationship Building
• Front line operations leadership
• New Customer Development (Desired)

Skills and Knowledge

• DOT Regulations
• Basic Microsoft Office (Excel, Outlook)
• Routing Management Apps/Software (Desired)
• Customer Service Programs
• Languages Essential: English
• Desirable: Spanish

Remote Type Fully Remote

Skills to succeed in the role

• Active Listening
• Adaptability
• Coaching
• Computer Literacy
• Data LiteracyDecision Making
• Empathy
• Experimentation
• Mechanical Literacy
• Mentorship
• Taking Ownership
• Teamwork
• Understand Customers

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You'll be at the frontline of CHEP in a busy, demanding job. Our supply chain team isn't part of our business. It's the heart of our business. And you can be the power behind it. We connect 300,000 supply chains for some of the world's biggest and best-loved brands. You'll learn new ways of working, with automation and new technology that'll help you get the job done - and work smarter. Your safety is our number one priority. The team will welcome and respect you for who you are. In return, we want you to be hands-on, roll up your sleeves and get stuck in, take responsibility and personal accountability.