LVR Representative I - Norwood, MA

Brambles; Massachusetts; On-site; USD 30,000 - 39,000; Full time

Job summary

CHEP is seeking a motivated LVR Representative to join our field-based team in Norwood, MA. You will efficiently perform less-than-truckload deliveries and collections, optimize routes, and partner with internal teams and customers to drive program growth while adhering to DOT safety standards.

You will document delivery data, support process improvements, and train peers as needed, with a daily reporting location at 675 Canton St., Norwood, MA 02062.

Qualifications

• Clean driving record and ability to obtain a DOT medical card with no restrictions.
• Physically capable of lifting 65 lbs regularly.
• Strong communication, problem-solving, and analytical skills.
• Experience with route optimization and customer relationship management.
• Ability to lead peers indirectly.
• Ability to work autonomously.
• Knowledge of routing management software is a plus.

Responsibilities

• Operate a CHEP-owned box truck and adhere to all DOT and CHEP safety guidelines.
• Perform daily LTL deliveries and collections of pallets at 100+ customer locations.
• Collaborate with customers to drive program compliance and increase collection volumes.
• Document delivery and collection data, such as times, mileages, and volumes, and communicate to LVR support personnel.
• Visit potential collection locations to promote the CHEP LVR Program and gather information to expand the customer base.
• Work with internal teams to develop and execute project plans focused on key operational improvements.
• Act as a resource and trainer for other LVR Representatives.

Skills

Driving & safety

Communication

Problem-solving

Autonomy

Route optimization

Tools

Routing software

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our[Hybrid Work Model] https://urldefense.com/v3/ https:/nam12.safelinks.protection.outlook.com/?url=https3A2F2Fwww.youtube.com2Fwatch3Fv3DA17SyZVJM88 26t3D46s&data=0407Cdante40sayitloud.us7Cbd0520a38f5b4cf5217908d9e4eacb6c7C2c02d76e40374bffa2b1c104fbb1ce91 7C07C07C6377925193525846817CUnknown7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0 3D7C3000&sdata=5sr43hFkHrq3lpQyYEY80aZ3n3plQMib95NSRWnCmmw*3D&reserved=0 ;JSUlJSUlJSUlJSUlJSUlJSUlJSUl!!HDu-1JFExg!FoxqXcTulynadywQlhAnaeT17qHc8fKzsePLX5SECcnm3He2vUvGwJ3ux48jDtkusbE$).

Job Description

Key Responsibilities May Include:

• Operate a CHEP-owned box truck (or similar equipment) in full compliance with safety regulations and CHEP standards.
• Execute efficient delivery and collection of pallets and other assets at designated locations
• Document and report findings on site conditions and recovery challenges, ensuring accuracy and timely updates to internal systems.
• Collaborate with team members to develop and implement improved processes, focusing on key performance areas within LVR operations.

Job Overview:

CHEP is seeking a motivated LVR Representative to join our team. This field-based role is responsible for efficiently executing less-than-truckload (LTL) deliveries and collections, optimizing routes and volumes through strong partnerships with internal teams and customers. The successful candidate will help develop and implement key growth strategies for the CHEP LVR Program while ensuring compliance with DOT regulations and CHEP safety standards. This will include partnering with multiple internal functions, building and executing project plans as well as leading teammates through training of new processes.

Location:
Daily reporting location at 675 Canton St., Norwood, MA 02062

Key Responsibilities:

• Operate a CHEP-owned box truck and adhere to all DOT and CHEP safety guidelines.
• Perform daily LTL deliveries and collections of pallets at 100+ customer locations.
• Collaborate with customers to drive program compliance and increase collection volumes.
• Document delivery and collection data, such as times, mileages, and volumes, and communicate to LVR support personnel.
• Visit potential collection locations to promote the CHEP LVR Program and gather information to expand the customer base.
• Work with internal teams to develop and execute project plans focused on key operational improvements.
• Act as a resource and trainer for other LVR Representatives.

Key Metrics for Success:

• DOT & Safety Compliance
• On-time performance and customer service levels
• Cost optimization of operations
• Total pallets delivered/collected
• New customer/location growth
• LVR Program cost performance

Decision-Making Authority:

• Resolve customer issues and prioritize deliveries/collections.
• Operate autonomously while working within a matrix environment.

Key Contacts:

• Asset Recovery Reps
• LVR Coordinators
• Customer Service Field Reps
• Service Center/Operations Supervisors, Clerks and Managers
• Key Retail and Manufacturing Customers (Local)
• Non-Participating Distributors (Local)
• Potential Customers (Local)

Qualifications:

• Clean driving record and ability to obtain a DOT medical card with no restrictions.
• Physically capable of lifting 65 lbs regularly.
• Strong communication, problem-solving, and analytical skills.
• Experience with route optimization and customer relationship management.
• Ability to lead peers indirectly.
• Ability to work autonomously.
• Knowledge of routing management software is a plus.

Preferred Experience:

• Multi-stop driving
• DOT & Safety Compliance
• Route Optimization/Management
• Local Customer Relationship Building
• Frontline operations leadership
• New customer development

Languages: