Route Driver - Full Time - Kent, WA

CHEP USA; Kent (WA); On-site; USD 36,000 - 41,000; Full time

Job summary

CHEP USA is seeking a Low Volume Recovery (LVR) Representative in Kent, WA. You will execute multiple LVR deliveries and collections daily, optimize routes, and collaborate with internal teams to drive growth of the CHEP LVR program.

You will develop data-driven processes, report on performance, and train others on new procedures while working in a safety-focused, autonomous role. Fluent English is required, with Spanish being a plus.

Qualifications

• Customer service orientation and ability to interact with customers professionally.
• Strong communication to coordinate with internal/external partners.
• Ability to work independently and manage route data.

Responsibilities

• Operate a CHEP-owned box truck in compliance with DOT regulations and CHEP safety.
• Deliver and collect pallets and assets at designated sites efficiently.
• Document delivery data and report on site conditions and recovery challenges.

Skills

Customer service

Communication skills

Problem solving

Data entry

English required

Education

High school diploma or equivalent

Tools

Microsoft Excel

Routing software

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.Job DescriptionKey Responsibilities May Include:Operate a CHEP-owned box truck (or similar equipment) in full compliance with safety regulations and CHEP standards.Execute efficient delivery and collection of pallets and other assets at designated locationsDocument and report findings on site conditions and recovery challenges, ensuring accuracy and timely updates to internal systems.Collaborate with team members to develop and implement improved processes, focusing on key performance areas within LVR operations.Low Volume Recovery Representative (LVR Representative)Position PurposeThe CHEP LVR Representative will be responsible for executing multiple less-than-truckload deliveries and collections daily. They will be responsible for route and volume optimization through the development of customer and internal support partnerships. They will be actively involved in the development and implementation of key growth components of the CHEP LVR (Low Volume Recovery) Program. This will include partnering with multiple internal functions, building, and executing project plans as well as leading teammates through training of new processes.Daily Reporting LocationKent, WashingtonScopeNumber of Countries: 1Number of Locations: 100+ Customer LocationsMajor/Key AccountabilitiesOperate a CHEP owned box truck (or similar equipment) in compliance with all DOT (Department of Transportation) Regulations and CHEP Safety requirementsExecute deliveries and collection of empty pallets (and possibly other assets) at locations provided by CHEP as efficiently as possibleWork with local customers on program compliance to drive efficiencies and increase collection volumesDocument all delivery and collection data (times, mileages, volumes, customer comments, etc.) and communicate to CHEP LVR support personnelVisit potential collection locations to explain the CHEP LVR Program, gather data/information with the goal being adding locations to the Program’s customer baseDevelop, communicate, and implement improved processes focusing on key performance areas within the LVR operationsPartner with internal resources to build and execute project plansServe as a resource and trainer for LVR Representatives on key performance areasMeasuresDOT & Safety ComplianceOn Time Performance/Customer Service LevelsOperational Cost OptimizationTotal Pallets Delivered/CollectedCustomer/Location GrowthLVR Program Cost PerformanceAuthority/ Decision MakingCustomer Issue ResolutionDelivery/Collection PrioritizationWorking AutonomouslyWorking within a Matrix EnvironmentKey contactsInternal:Asset Recovery RepsLVR CoordinatorsCustomer Service Field RepsService Center/Operations Supervisors, Clerks and ManagersExternal:Key Retail & Manufacturing Customers (Local level)NPDs (Local level)Potential Customers (Local Level)QualificationsWilling to lift 65 lbs. on a regular basisMust have a clean driving recordMust be able to obtain and maintain a DOT medical card with no restrictionsAble to execute and optimize provided delivery/collection routesStrong communication skillsOn-the-fly Problem SolvingComfortable working autonomouslyAble to develop relationships with new customersStrong Analytical skillsAble to lead peersExperienceMulti-stop drivingDOT & Safety Compliance OwnershipRoute Optimization/ManagementLocal Customer Relationship BuildingFront line operations leadershipNew Customer Development (Desired)Skills and KnowledgeDOT RegulationsBasic Microsoft Office (Excel, Outlook)Routing Management Apps/Software (Desired)Customer Service ProgramsLanguagesEssential:EnglishDesirable:SpanishRemote TypeFully RemoteSkills to succeed in the roleActive Listening, Adaptability, Coaching, Computer Literacy, Data Literacy, Decision Making, Empathy, Experimentation, Mechanical Literacy, Mentorship, Taking Ownership, Teamwork, Understand CustomersWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [e-mail]: $26.00 - $30.00 per hourWork Location: In person