LVN Clinical Support Specialist - Home Health

AccentCare; Temple (TX); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Company-matching 401(k)

Job summary

AccentCare is seeking a Clinical Support Specialist (LVN/LPN) in Temple, Texas for a full-time, in-office role. You will manage daily KPIs, support field staff, and handle verbal orders and workflow updates to maintain high-quality patient care.

Ideal candidates hold an active LVN/LPN license, CPR certification, and EMR experience; a valid driver’s license and insured vehicle are required. Home health experience is a plus.

Qualifications

• LVN/LPN licensed to practice in the state.
• CPR certification on file and maintained.
• Experience with Electronic Medical Records (EMR) preferred.

Responsibilities

• Daily KPI management and field staff support.
• Handle verbal orders, workflow updates, and escalation calls.
• Coordinate case conferences and ensure quality patient experience.
• Manage patient episodes at risk for LUPA; coordinate with clinicians and schedulers.
• Oversee case management with paraprofessional utilization and visit types.
• Monitor clinician productivity and SLA for encounters and sync times.

Skills

LVN/LPN license

CPR certification

EMR experience

Valid driver with insured vehicle

Tools

EMR systems

Job description

Overview

Clinical Support Specialist LVN LPN

Location: Temple, Texas

Position: Clinical Support Specialist (must be an LVN/LPN)

Position Type: Full-time

Schedule: Monday - Friday in office

Salary: $65,000 - $70,000

Find Your Passion and Purpose as a Clinical Support Specialist

What You Need to Know

Reimagine Your Career in Home Health

Caring for others is more than what you do - it's who you are. At AccentCare, you'll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You'll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.We're proud to be named one of America's Greatest Workplaces 2025 by Newsweek - a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we're building together.

Be the Best Clinical Support Specialist You Can Be

If you meet these qualifications, we would love to meet you:

• LVN/LPN with current licensure to practice nursing in the practicing state.
• Possess and maintain CPR certification.
• Previous experience in home care setting preferred.
• Must be a licensed driver with an automobile that is insured and in accordance with state and/or organization requirements and is in good working order.
• Prior use of Electronic Medical Records (EMR) preferred.

Responsibilities:

• Daily completion of the following tasks: daily management of KPIs, field staff support, verbal orders, workflow, escalation/complaint calls, updating clinical information, and field visits as required.
• Stand up / Stand down & Case Conference required reporting to ensure quality outcomes and exceptional patient experience.
• Reporting and management of patient episodes that are at risk for LUPA status - including recognition of risk, understanding missed visit concerns, coordinating with clinicians/patients/schedulers as needed, etc.
• Reporting and management of case management model with focus on paraprofessional utilization - including correct visit types selected, continuity of clinical team, capacity management, etc.
• Maintain clinician productivity within organization standard parameters (defined in KPIs) - including tenured productivity to target, recent hire productivity, etc.
• Monitor workflows to ensure SLA are met for sync time, face-to-face encounters, etc.

Our Investment in You

Caring for others starts with caring for you. We're committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being. Our benefits include:

• Medical, dental, and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees
• And more!

Why AccentCare?

Come As You Are

At AccentCare, you're part of a community that cares - for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.