LVN Care Navigator - Post-Discharge & ED Support

Hher24; Tyler (TX); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

Comprehensive medical coverage

0 deductible healthcare plan

401(k) with company match

Annual bonus opportunities

Leadership development & growth

Job summary

Hospitality Health ER in Tyler, TX is seeking a compassionate Licensed Vocational Nurse (LVN) to join our Clinical Communications & Follow-Up team on a full-time basis. In this role you will perform post-discharge follow-up, educate patients, and provide clinical support within the Emergency Department, blending nursing care with hospitality.

You will work closely with the clinical team to ensure clear communication, patient advocacy, and timely resolution of concerns, with opportunities to grow

Qualifications

• Current Texas LVN license required.
• Strong clinical assessment and communication skills.
• Experience in emergency, urgent care, or fast-paced settings preferred.
• Able to communicate with patients by phone.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Deliver the exceptional patient experience that defines Hospitality Health ER
• Make post-discharge follow-up calls to patients
• Answer incoming clinical calls and patient questions
• Provide education within the scope of your LVN license
• Help resolve concerns with professionalism and compassion
• Escalate clinical concerns to providers when appropriate
• Support physicians and nurses during high-volume periods
• Assist with triage, discharge, medication administration, and other patient care activities as needed
• Document patient interactions accurately

Skills

Compassionate communication

Patient advocacy

Multitasking

Critical thinking

Education

Texas LVN license

Job description

Hospitality Health ER in Tyler, TX is seeking a compassionate Licensed Vocational Nurse (LVN) to join our Clinical Communications & Follow-Up team on a full-time basis. In this role you will perform post-discharge follow-up, educate patients, and provide clinical support within the Emergency Department, blending nursing care with hospitality.

You will work closely with the clinical team to ensure clear communication, patient advocacy, and timely resolution of concerns, with opportunities to grow