Luxury Watches & Fine Jewelry Concierge

Chanel, Inc.; Costa Mesa, Northern (CA, KY); Hybrid; USD 39,000 - 55,000; Full time

Benefits offered by this job

Family and care benefits

Generous PTO

401K and incentives

Healthcare offerings

Life insurance

Job summary

CHANEL, Inc. is seeking a Watches & Fine Jewelry Advisor at South Coast Plaza to deliver exceptional client service and drive luxury sales.

This role focuses on end‑to‑end client experience, building loyalty, and partnering with a diverse sales team under boutique leadership. The ideal candidate has at least 3 years in luxury retail or client‑facing roles such as hospitality, with the ability to handle repairs, maintain follow‑ups, and lift up to 15 lbs.

Qualifications

• Minimum 3 years professional experience in a luxury retailer or relevant client-facing role such as hospitality.
• Ability to lift 15 lbs.
• Full-time in-store and in-person presence required to support client sales and service.

Responsibilities

• Lead the development of new customers, converting walk‑in traffic to clients and brand ambassadors by creating energy, excitement and desire around the product and brand.
• Optimize the client experience through providing clients with prompt, professional, warm and courteous service.
• Build genuine relationships with clients through thoughtful and consistent outreach.
• Demonstrate a can‑do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations.
• Take in repairs and maintain consistent follow up with clients regarding repairs and alterations.

Skills

Client experience

Communication

Teamwork

Sales excellence

Job description

CHANEL, Inc. is seeking a Watches & Fine Jewelry Advisor at South Coast Plaza to deliver exceptional client service and drive luxury sales.

This role focuses on end‑to‑end client experience, building loyalty, and partnering with a diverse sales team under boutique leadership. The ideal candidate has at least 3 years in luxury retail or client‑facing roles such as hospitality, with the ability to handle repairs, maintain follow‑ups, and lift up to 15 lbs.