Luxury Watch Aftercare & Client Experience Specialist

brobstongroup.com - Jobboard; Las Vegas (NV); On-site; USD 35,000 - 50,000; Full time

Job summary

Brobston Group is seeking a dedicated service representative in Las Vegas, NV to provide exceptional aftercare for luxury timepieces. You will coordinate service orders, manage the repairs process, and ensure clients receive excellent care.

The ideal candidate has experience with luxury watches, strong interpersonal skills, and the ability to handle technical tasks. This position requires adherence to compliance standards and may involve flexible scheduling.

Qualifications

• Experience working with luxury watches and technical knowledge of timepieces.
• Ability to change straps and size bracelets while performing basic watch handling tasks.
• Strong communication and interpersonal skills.

Responsibilities

• Coordinate and prioritize service orders, track repair status, and communicate updates.
• Manage spare parts catalog and perform audits of tools and repairs.
• Perform client outreach to ensure satisfaction and promote additional services.

Skills

Luxury watches experience

Strong communication skills

Client-service skills

IT literate

Job description

Brobston Group is seeking a dedicated service representative in Las Vegas, NV to provide exceptional aftercare for luxury timepieces. You will coordinate service orders, manage the repairs process, and ensure clients receive excellent care.

The ideal candidate has experience with luxury watches, strong interpersonal skills, and the ability to handle technical tasks. This position requires adherence to compliance standards and may involve flexible scheduling.