Luxury Villa Concierge & Guest Experience Host

Hyatt Hotels Corporation; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Hyatt Regency Waikiki Beach Resort and Spa in Honolulu, HI seeks a dedicated guest services professional to welcome guests, orient them to villa and resort facilities, and coordinate with multiple departments to ensure a seamless experience.

The role emphasizes proactive service, attention to detail, and the ability to respond quickly to inquiries. Experience in luxury hospitality and strong communication skills are highly valued.

Qualifications

• Diploma or Degree in Hospitality Management, Tourism, or a related field preferred.
• Previous experience in guest services, front office, villa operations, or luxury hospitality preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong customer service orientation with attention to detail.

Responsibilities

• Welcome guests upon arrival and provide a comprehensive orientation of the villa and resort facilities.
• Serve as the primary point of contact for guests throughout their stay, ensuring a personalized and seamless experience.
• Anticipate guest needs and proactively arrange services, amenities, and special requests.
• Coordinate with Housekeeping, Food & Beverage, Engineering, Spa, and other departments to fulfill guest requirements.
• Conduct pre-arrival and in-stay villa inspections to ensure cleanliness, maintenance, and presentation standards are met.
• Arrange dining reservations, transportation, excursions, spa treatments, and special celebrations.
• Respond promptly and professionally to guest inquiries, requests, and concerns, ensuring timely resolution.
• Maintain accurate records of guest preferences and service requests to enhance future guest experiences.
• Provide information on resort facilities, activities, and local attractions.
• Ensure all guest interactions reflect the property's luxury hospitality standards and contribute to high levels of guest satisfaction.
• Support check-in and check-out processes when required.
• Report and follow up on maintenance issues to ensure prompt corrective action.

Skills

Guest services

Front office

Communication

Problem solving

Education

Diploma/Degree in Hospitality

Job description

Hyatt Regency Waikiki Beach Resort and Spa in Honolulu, HI seeks a dedicated guest services professional to welcome guests, orient them to villa and resort facilities, and coordinate with multiple departments to ensure a seamless experience.

The role emphasizes proactive service, attention to detail, and the ability to respond quickly to inquiries. Experience in luxury hospitality and strong communication skills are highly valued.