Luxury Valet Attendant: Guest Experience & Parking

Heritage Hotels & Resorts, Inc.; Santa Fe (NM); Hybrid; USD 17,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

401k match

Employee discounts

Complimentary meals during shifts

Free employee parking

Growth opportunities

Job summary

Heritage Hotels & Resorts, Inc. in Santa Fe, NM seeks a Valet Attendant to enhance guest experiences by offering vehicle assistance, luggage help, and informed guidance on hotel amenities and local attractions. You will partner with Front Office and Security to ensure safety and a welcoming arrival and departure process.

We value customer service excellence, safety, and professional appearance. The role involves driving, parking management, and coordinating with various hotel departments to

Qualifications

• Excellent verbal communication and customer service skills.
• Ability to multitask and remain organized in a fast paced guest-facing environment.
• Strong awareness of safety and attention to detail.
• Ability to work collaboratively with multiple departments to support guest experience.
• Minimum age of 19 with preferably 2 years of driving experience required.

Responsibilities

• Welcome guests warmly as they arrive at the property and provide assistance in and out of vehicles.
• Safely park and retrieve guest vehicles in accordance with company safety and security procedures.
• Assist guests with luggage during check-in and check-out, ensuring careful handling and professional service.
• Provide knowledgeable recommendations regarding hotel outlets, amenities, events and local attractions to enhance the guest experience.
• Maintain knowledge of ADA parking procedures and all safety and security protocols.
• Communicate and partner with Front Office, Security and other departments as needed to support guest needs.
• Maintain awareness of guest flow and arrival patterns to ensure efficient and organized service.
• Maintain professional appearance and conduct in accordance with uniform and grooming standards.
• Ensure the hotel’s driveway, porte-cochere, and parking area are kept clean and tidy.
• Protect company assets and maintain confidentiality of proprietary, client and guest information.
• Other duties as assigned with the functions of this position as needed at the property.

Skills

Verbal communication

Customer service

Multitasking

Safety awareness

Team collaboration

Driving experience

Education

High school diploma or equivalent

Job description

Heritage Hotels & Resorts, Inc. in Santa Fe, NM seeks a Valet Attendant to enhance guest experiences by offering vehicle assistance, luggage help, and informed guidance on hotel amenities and local attractions. You will partner with Front Office and Security to ensure safety and a welcoming arrival and departure process.

We value customer service excellence, safety, and professional appearance. The role involves driving, parking management, and coordinating with various hotel departments to