Luxury Travel Sales & Guest Experience Leader

Flight Centre Travel Group

New York (NY)

On-site

USD 117,000 - 143,000

Full time

10 days ago

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Benefits offered by this job

Travel perks/discounts

Health benefits

401k program

Career development opportunities

Job summary

Flight Centre Travel Group USA is seeking a dynamic Head of Sales & Guest Experiences to lead our USA sales leaders, elevate guest service, and drive revenue. This strategic role shapes sales, service, product, loyalty, and operations, building a high-performing, guest-focused culture that delivers memorable travel experiences and strong commercial results.

Based in New York, you will coach managers, set budgets, monitor KPIs, and partner across teams to optimize conversion and guest

Qualifications

Proven leadership directing large sales teams and managers.
Experience driving sales, productivity, conversion, and customer experience outcomes.
Successful track record in developing and executing business plans and commercial strategies.
Ability to analyze sales data, KPIs, budgets, and profitability metrics to inform decisions.
Capable of coaching and developing high-performing leaders and teams.

Responsibilities

Lead, coach, and inspire Sales Team Managers to foster a culture of sales excellence and guest service.
Drive performance against sales budgets, revenue goals, productivity targets, conversion metrics, and service KPIs.
Develop and execute long-term business plans aligned with vision, budgets, and performance objectives.
Partner with leaders across sales, service, product, loyalty, and operations to deliver a seamless guest experience.
Identify and implement enhancements to booking processes and guest interactions.