Luxury Theater Server — Guest Experience & Upsell

Cinépolis Cinemas USA; Miami (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee discount on tickets, food &Be

Milestone gift program

Job summary

Cinépolis USA is seeking a friendly team member to greet guests, take and deliver orders, and upsell menu items in our theater setting. You will operate the Vista POS system, handle payments, and ensure alcohol service compliance.

This role emphasizes guest satisfaction, teamwork, and a positive attitude in a fast-paced cinema environment. Ideal candidates have 1+ year experience in full-service food and beverage, at least 18 years old, and possess ServSafe, Food Handler, and Alcohol

Qualifications

• Must be 18 years or older.
• 1+ years of full-service serving experience.
• ServSafe, Food Handler, and Alcohol certifications required.
• Ability to work with Vista Point of Sale System and perform basic math.
• Strong interpersonal skills for interacting with employees, guests, and management.
• Strong analytical and problem-solving skills.
• Is organized and able to prioritize in a fast-paced environment while maintaining a smile.
• Great communication skills with the ability to handle difficult situations positively.

Responsibilities

• Greet guests and assist with service.
• Operate Plex Call System to serve guests promptly.
• Provide in-seat dining service and upsell promotions or add-ons.
• Guide guests through the menu and describe Cinepolis offerings.
• Input food orders quickly in the POS and verify guests received items.
• Handle payments accurately and create a smooth experience.
• Monitor alcohol service and safety, escalate if needed.
• Support opening, mid, and closing procedures and trainings.

Skills

ServSafe

Food Handler

Alcohol certifications

Vista POS

Tools

Vista Point of Sale System

Job description

Cinépolis USA is seeking a friendly team member to greet guests, take and deliver orders, and upsell menu items in our theater setting. You will operate the Vista POS system, handle payments, and ensure alcohol service compliance.

This role emphasizes guest satisfaction, teamwork, and a positive attitude in a fast-paced cinema environment. Ideal candidates have 1+ year experience in full-service food and beverage, at least 18 years old, and possess ServSafe, Food Handler, and Alcohol