Luxury Style Advisor: Personal Client Concierge Tailoring

Brobston Group; Manhasset (NY); On-site; USD 52,000 - 80,000; Full time

Job summary

Brobston Group's Style Advisor delivers a personalized luxury shopping experience in a boutique setting, building lasting client relationships and driving sales while representing the brand's heritage and Made to Measure services. The role requires at least 2 years in luxury retail or client-focused sales, and proficiency with CRM platforms and digital tools.

Strong communication, relationship-building and emotional intelligence are essential for continuous professional growth.

Qualifications

• At least 2 years of experience in luxury retail or client-focused sales.
• Proficiency with digital tools and CRM platforms, with knowledge of clienteling practices.
• Strong communication and relationship-building skills, emotional intelligence, and a commitment to continuous learning.

Responsibilities

• Deliver memorable customer experiences through personalized selling, product storytelling, and client consultations.
• Build client relationships through networking, CRM follow-ups, and after-sales service.
• Identify opportunities to increase sales and engagement, promote Made to Measure services, and contribute to store KPIs.
• Resolve customer issues and support alterations, repairs, and returns in accordance with service policies.
• Maintain CRM records, share customer insights with the team, and uphold store operational standards.

Skills

Client-focused sales

CRM proficiency

Communication skills

Relationship building

Emotional intelligence

Continuous learning

Tools

CRM platforms

Digital tools

Job description

Brobston Group's Style Advisor delivers a personalized luxury shopping experience in a boutique setting, building lasting client relationships and driving sales while representing the brand's heritage and Made to Measure services. The role requires at least 2 years in luxury retail or client-focused sales, and proficiency with CRM platforms and digital tools.

Strong communication, relationship-building and emotional intelligence are essential for continuous professional growth.