Luxury Store Manager - Clienteling, Growth & Ops

STAUD; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health care plan

Dental care

Vision insurance

FSA plan

Matching 401k plan

Paid time off

Paid retail holidays

Product discount & allowance

Job summary

STAUD Clothing in Nashville is seeking a Store Manager to lead our upcoming Nashville store. This full-time role focuses on back-of-house operations, sales leadership, and delivering elevated client experiences aligned with STAUD's luxury brand.

You will drive performance, train staff, and build a loyal client base through personalized service, events, and CRM initiatives. The ideal candidate has 5-7 years in luxury retail, exceptional communication, and a track record of team success.

Qualifications

• Minimum 5-7 years of retail leadership experience.
• Experience in luxury or contemporary retail is preferred.
• Proven ability to lead, coach, and develop high-performing teams.
• Strong sales acumen with a relationship-based, clienteling mindset.
• Entrepreneurial, results-driven approach to business ownership.
• Strong organizational skills with attention to detail.
• Experience with POS systems, CRM, omnichannel retail, inventory management, and shipping platforms preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Own total store performance including sales, profitability, payroll, and controllable expenses.
• Drive sales results to meet or exceed budget through active selling, client engagement, and team leadership on the sales floor.
• Lead by example, maintaining a strong personal clientele and engaging top clients.
• Communicate company KPIs clearly and implement strategies to achieve performance goals.
• Develop and execute category-level business action plans to drive growth.
• Ensure the team is fully trained on product, brand pillars, and seasonal strategies through ongoing education and partnerships with internal teams.
• Build and execute a top-client strategy to retain, grow, and develop high-value clients.
• Lead the team in delivering best-in-class service, personalized styling, and an exceptional after-sales experience.
• Champion CRM adoption by ensuring consistent data capture, outreach, and follow-up.
• Partner with the Area Manager to plan and host store events that engage the local community and build brand awareness.
• Recruit, hire, onboard, and retain a high-performing, customer-focused team.
• Oversee scheduling, inventory management, and back-of-house operations.

Skills

Retail leadership

Clienteling

CRM

Team leadership

Sales acumen

Tools

POS systems

Excel

CRM software

Job description

STAUD Clothing in Nashville is seeking a Store Manager to lead our upcoming Nashville store. This full-time role focuses on back-of-house operations, sales leadership, and delivering elevated client experiences aligned with STAUD's luxury brand.

You will drive performance, train staff, and build a loyal client base through personalized service, events, and CRM initiatives. The ideal candidate has 5-7 years in luxury retail, exceptional communication, and a track record of team success.