Store Manager

STAUD; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health care plan

Dental care

Vision insurance

FSA plan

Matching 401k plan

Paid time off

Paid retail holidays

Product discount & allowance

Job summary

STAUD Clothing in Nashville is seeking a Store Manager to lead our upcoming Nashville store. This full-time role focuses on back-of-house operations, sales leadership, and delivering elevated client experiences aligned with STAUD's luxury brand.

You will drive performance, train staff, and build a loyal client base through personalized service, events, and CRM initiatives. The ideal candidate has 5-7 years in luxury retail, exceptional communication, and a track record of team success.

Qualifications

• Minimum 5-7 years of retail leadership experience.
• Experience in luxury or contemporary retail is preferred.
• Proven ability to lead, coach, and develop high-performing teams.
• Strong sales acumen with a relationship-based, clienteling mindset.
• Entrepreneurial, results-driven approach to business ownership.
• Strong organizational skills with attention to detail.
• Experience with POS systems, CRM, omnichannel retail, inventory management, and shipping platforms preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Own total store performance including sales, profitability, payroll, and controllable expenses.
• Drive sales results to meet or exceed budget through active selling, client engagement, and team leadership on the sales floor.
• Lead by example, maintaining a strong personal clientele and engaging top clients.
• Communicate company KPIs clearly and implement strategies to achieve performance goals.
• Develop and execute category-level business action plans to drive growth.
• Ensure the team is fully trained on product, brand pillars, and seasonal strategies through ongoing education and partnerships with internal teams.
• Build and execute a top-client strategy to retain, grow, and develop high-value clients.
• Lead the team in delivering best-in-class service, personalized styling, and an exceptional after-sales experience.
• Champion CRM adoption by ensuring consistent data capture, outreach, and follow-up.
• Partner with the Area Manager to plan and host store events that engage the local community and build brand awareness.
• Recruit, hire, onboard, and retain a high-performing, customer-focused team.
• Oversee scheduling, inventory management, and back-of-house operations.

Skills

Retail leadership

Clienteling

CRM

Team leadership

Sales acumen

Tools

POS systems

Excel

CRM software

Job description

STAUD Clothing, headquartered in Los Angeles, CA, has an opening for a full-time Store Manager at its upcoming Nashville store location.

Founded in Los Angeles in 2015 by Sarah Staudinger and George Augusto, STAUD stands at the intersection of vintage inspiration and modern design—cool, confident, and deeply tied to culture. From cult-favorite accessories to elevated collaborations with brands like Birkenstock and St. Regis, STAUD has built a world that’s distinctly LA yet globally resonant.

STAUD offers a health care plan to include medical coverage, dental care, vision insurance, an FSA plan, a matching 401k plan, paid time off, paid retail holidays, and generous product discount & allowance.

Role Overview

This position will contribute to the store by maintaining the back-of-house operations and supporting the sales and management team. This position will report to the Store Manager.

Business & Sales Leadership

• Own total store performance including sales, profitability, payroll, and controllable expenses.
• Drive sales results to meet or exceed budget through active selling, client engagement, and team leadership on the sales floor.
• Lead by example, maintaining a strong personal clientele and engaging top clients.
• Communicate company KPIs clearly and implement strategies to achieve performance goals.
• Develop and execute category-level business action plans to drive growth.
• Ensure the team is fully trained on product, brand pillars, and seasonal strategies through ongoing education and partnerships with internal teams.

Client Development & Customer Experience

• Build and execute a top-client strategy to retain, grow, and develop high-value clients.
• Lead the team in delivering best-in-class service, personalized styling, and an exceptional after-sales experience.
• Drive appointment-based selling to create predictable, sustainable business.
• Champion CRM adoption by ensuring consistent data capture, outreach, and follow-up.
• Partner with the Area Manager to plan and host store events that engage the local community and build brand awareness.

Talent & Performance Management

• Recruit, hire, onboard, and retain a high-performing, customer-focused team.
• Lead onboarding and ongoing training in partnership with Human Resources.
• Provide regular coaching, feedback, and performance development conversations.
• Oversee annual performance reviews and create individual development plans for all employees.
• Build effective schedules aligned to traffic trends, sales goals, and payroll targets.
• Partner with HR on employee relations matters to ensure fair, timely, and effective resolution.

Operations & Store Management

• Oversee all daily store operations including opening/closing procedures, reporting, scheduling, and supply ordering.
• Monitor store expenses and manage the operating budget.
• Ensure compliance with all company policies, procedures, and loss prevention standards.
• Lead inventory management including receiving, transfers, RTVs, cycle counts, and organization to maintain shrink below company targets.
• Recap and analyze monthly store performance, identifying trends and opportunities.
• Maintain a clean, organized, and efficient back-of-house environment.

Brand, Visual & Store Presentation

• Ensure the store environment reflects STAUD’s brand standards and visual guidelines.
• Execute floor sets and merchandising updates in alignment with company direction.
• Uphold dress code and brand presentation standards for all team members.
• Lead in-store omnichannel execution to create a seamless digital-to-physical shopping experience.
• Support back-of-house operations including inventory processing, shipping, and organization.

Leadership & Culture

• Foster a positive, inclusive, and team-oriented culture rooted in accountability, collaboration, and growth.
• Act as manager-on-duty when needed, providing leadership and decision-making support.
• Demonstrate flexibility, initiative, and a solutions-oriented mindset to support business needs.

Prerequisite Knowledge, Skills, & Education

• Minimum 5-7 years of retail leadership experience
• Experience in luxury or contemporary retail is preferred.
• Proven ability to lead, coach, and develop high-performing teams.
• Strong sales acumen with a relationship-based, clienteling mindset.
• Entrepreneurial, results-driven approach to business ownership.
• Strong organizational skills with attention to detail.
• Experience with POS systems, CRM, omnichannel retail, inventory management, and shipping platforms preferred.
• Proficiency in Microsoft Office, particularly Excel.
• Excellent verbal and written communication skills

Physical and Mental Requirements

• Standing and sitting for extended periods of time.
• Lifting up to 25 pounds in a safe and prudent manner.
• Ability to easily move throughout an office with ease.
• Ability to read, write, and understand English.
• Ability to effectively interact with others internally and externally.
• Ability to utilize office equipment in a safe and prudent manner, including a copy machine, fax machine, computer, telephone, and other general office equipment that may be used regularly.
• Ability to work with many different personalities.
• Ability to work in a fast-paced environment.