Luxury Spa Therapist: Massage & Skincare Expert

Delano Miami Beach; Miami Beach (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Delano Miami Beach is seeking an experienced licensed massage therapist or esthetician to join its luxury spa team. This role delivers massages, body treatments, and add-on services in line with brand standards, while providing personalized service in a tranquil, high-end environment.

Candidates must have 2+ years of spa experience, hold valid licenses, and demonstrate excellent communication, discretion, and hygiene.

Qualifications

• Minimum of 2 years’ experience as a licensed massage therapist or esthetician in a luxury spa or hospitality setting.
• Current state or local license/certification in massage therapy and/or aesthetics (as applicable).
• Proficient in a variety of massage techniques (e.g., Swedish, deep tissue, hot stone, prenatal) and/or skin care treatments.
• Knowledge of anatomy, physiology, and contraindications related to spa treatments.
• Strong customer service and interpersonal skills; ability to create a welcoming and calming environment.
• Excellent communication skills to understand guest needs and explain services clearly.
• Ability to maintain confidentiality and discretion with high hygiene standards.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.
• Team player with a positive attitude and willingness to support colleagues.
• Familiarity with spa scheduling and POS systems (SpaSoft or similar).
• Professional appearance, demeanor, and grooming consistent with luxury hospitality.
• All team members must maintain neat, clean appearance; uniform guidelines explained by supervisor.

Responsibilities

• Perform a wide range of spa treatments including massages, body treatments, and add-on services in accordance with established protocols and brand standards.
• Conduct thorough consultations with guests to determine individual needs and tailor treatments accordingly.
• Maintain cleanliness and sanitation of treatment rooms, equipment, and work areas before and after each service.
• Prepare treatment rooms with necessary supplies, linens, and products before guest arrival.
• Ensure guest comfort and satisfaction by providing attentive and personalized service.
• Maintain accurate records of treatments provided and guest preferences.
• Always uphold confidentiality and professionalism, respecting guests’ privacy and boundaries.
• Adhere to all health, safety, and hygiene regulations in accordance with spa policies and local laws.
• Attend all required training sessions and departmental meetings.
• Support spa operations by assisting with opening and closing duties as needed.
• Communicate effectively with Spa coordinator and other team members to ensure seamless guest flow.
• Promote wellness and relaxation, contributing to a tranquil and welcoming spa environment.
• Report any maintenance issues or guest concerns to the Spa Manager promptly.
• We recognize we are in the hospitality industry and may perform related tasks as needed to provide exceptional guest service.

Skills

Massage therapy

Customer service

Communication

Discretion

Hygiene

Flexibility

Teamwork

Education

Licensed massage therapist

Licensed esthetician (where applicable)

Tools

SpaSoft

Job description

Delano Miami Beach is seeking an experienced licensed massage therapist or esthetician to join its luxury spa team. This role delivers massages, body treatments, and add-on services in line with brand standards, while providing personalized service in a tranquil, high-end environment.

Candidates must have 2+ years of spa experience, hold valid licenses, and demonstrate excellent communication, discretion, and hygiene.