Luxury Spa Massage Therapist – 5-Star Experience

Sisley Spa at The Nora Hotel; West Palm Beach (FL); On-site; USD 19,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision (FTE only)

401K Matching

PTO – Paid/Holiday Time Off

VTO – Voluntary Time Off

Discounts on Retail Products and Spa &

Job summary

Sisley Spa at The Nora Hotel in West Palm Beach is opening soon and seeks a Massage Therapist to deliver massages, baths, and body therapies with exceptional guest care.

You will follow SOPs, uphold Forbes 5 Star-level standards, and build lasting client relationships while promoting spa retail and enhancement services. Florida license and 1–3 years of luxury spa experience are required; English proficiency and strong professionalism are essential. Knowledge of spa software is a plus.

Qualifications

• Must have a High School diploma or equivalent.
• Must have a current FL Massage Therapy License.
• Must have 1-3 years’ experience in a Massage Therapist position, preferably in a luxury hotel/resort environment.
• Knowledge of Massage Theory, Anatomy, and Physiology.
• Must be polished, professional, and have a strong command of both written and verbal English.
• Must be organized, proactive, and possess a strong attention to detail.
• Basic computer software skills, including Microsoft Office.
• Previous experience with Booker, Book4Time, Spa Soft preferred.

Responsibilities

• Adhere to Trilogy’s 'Flawless Service, Every Guest, Every Day' philosophy and Spa policy and procedures.
• Anticipate guest needs and uphold spa service standards, including Forbes 5 Star criteria.
• Interact cooperatively and professionally with guests and spa team, showing respect and attentiveness.
• Provide knowledgeable and thorough massage therapy and body treatment services.
• Provide guest consultations and personalized recommendations, and upsell retail products and enhancements.
• Foster client relationships to enhance satisfaction and encourage repeat business.
• Set up and break down of designated treatment areas with clean and organized workspaces.
• Comply with safety, sanitation, and disinfection standards per Trilogy and governing boards.
• Provide tours of the spa facility to guests, as needed.
• Report guest complaints or maintenance issues to Spa Management.
• Attend mandatory vendor and company training sessions.

Skills

Guest service

Professional communication

English proficiency

Education

High School diploma or equivalent

FL Massage Therapy License

Tools

Booker

Book4Time

Spa Soft

Job description

Sisley Spa at The Nora Hotel in West Palm Beach is opening soon and seeks a Massage Therapist to deliver massages, baths, and body therapies with exceptional guest care.

You will follow SOPs, uphold Forbes 5 Star-level standards, and build lasting client relationships while promoting spa retail and enhancement services. Florida license and 1–3 years of luxury spa experience are required; English proficiency and strong professionalism are essential. Knowledge of spa software is a plus.