Luxury Smart Home Service Technician

Bravas; Minneapolis (MN); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

HSA/FSA

401(k)

PTO & Holidays

Job summary

Bravas in Minneapolis, MN is seeking a Service Technician specializing in custom home automation to join our luxury tech team and deliver exceptional client experiences through expert service, troubleshooting, and system maintenance.

You will diagnose, repair, and support smart home systems across premium residential projects, working with Control4, Lutron, Savant, and Crestron to ensure flawless performance and outstanding client interactions.

Qualifications

• 3+ years of experience in residential A/V or smart home system installation or service preferred.
• Strong understanding of A/V, security, lighting, and home automation systems.
• Ability to read and interpret home schematics, plans, and CAD drawings.
• Solid troubleshooting skills and comfort working independently in client environments.
• Strong communication and client service skills with a professional demeanor.

Responsibilities

• Diagnose and resolve issues with installed systems including: Crestron, Control4, Lutron, HomeWorks & Savant.
• Configure, program, and troubleshoot networks, control systems, A/V, and surveillance equipment.
• Utilize remote access tools to repair and stabilize network-based systems.
• Set up remote monitoring platforms and enroll clients in appropriate support plans.
• Coordinate with the Service Manager to track, document, and resolve recurring service issues.
• Communicate effectively with manufacturer tech support when necessary.
• Manage part replacements, track orders, and ensure timely completion of repairs.
• Identify opportunities for system upgrades or replacements and share recommendations with the team.
• Deliver exceptional client service, training, and support in person and remotely.
• Maintain accurate records of work orders, time entries, and job costing.
• Participate in on-call rotation as assigned.
• Maintain company tools, vehicles, and assets responsibly.
• Protect client privacy and uphold the integrity of home and network security at all times.

Skills

Residential A/V

Home automation

Schematic reading

Troubleshooting

Client service

Tools

CAD software

Job description

Bravas in Minneapolis, MN is seeking a Service Technician specializing in custom home automation to join our luxury tech team and deliver exceptional client experiences through expert service, troubleshooting, and system maintenance.

You will diagnose, repair, and support smart home systems across premium residential projects, working with Control4, Lutron, Savant, and Crestron to ensure flawless performance and outstanding client interactions.