Luxury Showroom & Client Experience Coordinator

Nuage Designs; Miami (FL); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision, and life 보험 (

401K with company match

PTO

Holiday Pay

Job summary

Nuage Designs in Miami, FL, is seeking a Sales & Client Experience Coordinator to support the Florida sales team from our HQ showroom. The role combines office administration, order management, and client engagement to ensure a polished, on-brand showroom experience.

Responsibilities include handling new account intake, data management in IE, processing non-revenue orders, inventory coordination, invoicing, and showroom merchandising. Hybrid work with 4 in-office days and 1 remote day per week.

Qualifications

• Bachelor’s Degree from four year college or university desired
• Experience in the Event or Hospitality Industry in one of the following functions highly desired: Sales, Coordination, Administration / Admin Assistant
• Experience in a retail, showroom, or merchandising environment is a plus
• Excellent written communication skills, ability to convey detailed information succinctly & accurately via email.
• Proven ability to prioritize tasks
• Strong organizational skills
• Self motivated, works well independently
• Takes direction well
• Calm under pressure
• Committed to the success of the team at large
• Ability to read, analyze, and interpret business documents.

Responsibilities

• Input new Trade Account applications into IE, notifying the associated Account Executive that the account is established and ready for outreach
• Answer general inquiries as submitted through our website contact form or to our general inquiry inbox, as well as assisting with phone calls - directing clients to the appropriate Account Executive or other department
• Review Design Trunk orders submitted via the website and ensure proper client data management by entering new client information into IntelliEvent (IE) and updating existing client profiles to reflect Design Trunk ownership, supporting future collection launches and outreach efforts.
• Input (and occasionally, revise) non-revenue generating orders on behalf of the Sales Team. This includes orders for samples, swatches, photoshoots, hospitality/donations, and more.
• Cross-check product availability for future event dates to ensure goods are available prior to sampling or fulfillment.
• Submit Inventory Addition Requests (IARs) to Production when required based on product availability findings.
• Notify the Account Executive upon order completion, relaying any pertinent information regarding availability or product assortment so the order can be submitted to the client.
• Run a daily Balance Report and process Balances Due for all orders with a current Final Date for Changes, sending receipt & proof of paid invoice to the client contact on file.
• Run a weekly Tentative Order Aging Report to identify quotes generated more than 30 days prior, conducting follow-ups on dormant orders to move the closing process forward.
• Collaborate with Product Development & Marketing teams to manage showroom merchandising, implementing periodic updates to ensure product displays effectively showcase current collections and key offerings.
• Maintains overall showroom appearance, organization, and cleanliness to create a polished and welcoming environment
• Coordinates showroom readiness in advance of client appointments, including reordering/restocking client supplies such as beverages and other hospitality items as needed
• Hosts showroom appointments for retail clients by providing guidance and ensuring a professional, on-brand presentation of rental inventory

Skills

Strong communication skills

Bilingual English/Spanish

IntelliEvent proficiency

CRM systems experience

Microsoft Excel

Microsoft Word

Data entry / client data management

Education

Bachelor’s Degree

Tools

IntelliEvent

CRM systems

Stripe

Microsoft Excel

Microsoft Word

Job description

Nuage Designs in Miami, FL, is seeking a Sales & Client Experience Coordinator to support the Florida sales team from our HQ showroom. The role combines office administration, order management, and client engagement to ensure a polished, on-brand showroom experience.

Responsibilities include handling new account intake, data management in IE, processing non-revenue orders, inventory coordination, invoicing, and showroom merchandising. Hybrid work with 4 in-office days and 1 remote day per week.