Luxury Service Advisor | High-Impact Guest Experience

Keeler Collision; Westport (CT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Plan with Employer Contribution

Paid Vacation, Sick Time, and Personal

Short-Term Disability and Life

Team-Oriented Work Environment

Job summary

Keeler Collision in Southwest Connecticut is seeking an experienced Service Advisor to guide customers through the service and repair process while delivering an exceptional guest experience at our luxury dealership.

The role requires strong communication, organization, and a customer-first mindset. You will advise on maintenance, write repair orders, and collaborate with technicians to ensure timely completion, with opportunities for commission bonuses.

Qualifications

• 2+ years of automotive Service Advisor experience.
• Excellent communication and customer service skills.
• Strong organizational and follow-up skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Luxury automotive experience preferred.
• CDK experience preferred.

Responsibilities

• Greet customers and consult with them regarding vehicle service and repair needs
• Write and manage repair orders accurately
• Recommend maintenance and repairs based on manufacturer guidelines and vehicle needs
• Communicate clearly with customers regarding estimates, recommendations, and repair status
• Work closely with Technicians and Service Management to ensure timely vehicle completion
• Maintain strong customer relationships and follow up after service
• Meet or exceed customer satisfaction, sales, and performance goals

Skills

Customer service

Communication

Organization

Teamwork

Problem solving

Luxury automotive experience

Tools

CDK

Job description

Keeler Collision in Southwest Connecticut is seeking an experienced Service Advisor to guide customers through the service and repair process while delivering an exceptional guest experience at our luxury dealership.

The role requires strong communication, organization, and a customer-first mindset. You will advise on maintenance, write repair orders, and collaborate with technicians to ensure timely completion, with opportunities for commission bonuses.